I have 2 receivers, a 211k that I have had close to 2 years, and a 211 that I have had for about one month or so, Error code 004 shows up on the 211 a few times a week. I have secure connections, so could it be in the receiver itself, maybe the software? If it was the LNB, wouldn't it show up on both receivers?
211 versus 211K
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The 004 error message is normally switch related and it can effect just one receiver. If you would like to PM me your account information I will assist you in getting this issue resolved. Thank you!
otherwise you could swap the receivers around and see if it follows the receiver or if its the cable
Without gettting too technical, it resets the receiver. This is a common troubleshooting step, and is very effective at fixing problems. If you haven't tried it, I highly recommend doing so
Yes, that would be the same thing. No harm in trying it again though.
you can also try a check switch test. menu-6-1-1-check switch-test
you can also try a check switch test. menu-6-1-1-check switch-test
I did a check-switch test all green all ok. This happens occasionaly and the next time, I am going to check my other 211k and see if the message has appeared. If not, I think the 211 installed on Nov. 16 needs to be replaced.
It would be better to swap the receivers to see if the problem follows the receiver, or if the problem is with the location
water can get inside the connectors or even the cable. Cables can have slight breaks in it
Just because its brand new cable doesnt mean they can have issues
Just because its brand new cable doesnt mean they can have issues
Where the cable from the dish connects to the ground block, it is in a dry area, the only place it could get in is at the dish itself, however, the error code 004 just doesn't show up on "wet" days. Could it be a grounding issue with the AC wiring?
One other thing, it may be just a coincedence, but usually this happens when there is an uplink change, and stations are changed by Dish from one satellite to another. When my locals were moved from 77 to 61.5 the next morning, the error code appeared. Strange.........
I am having the EXACT same situation happen to me as well. My old 211 receiver requires a reset almost every day now, but no problems with my 211k. once it resets, it works fine, then the next day..boom..same error message again of lost signal
If you haven't changed locations of the reciever yet, i would go ahead and do that, if the problem follows the reciever then a replacement is more than likely in order.
