I received an email from DISH notifying me they were charging me $199 for nonreturn of a VIP612 receiver. It stemmed from a swap of 211 receivers in August where I had reactivated a 612 while waiting for the replacement 211. I have owned the 612 for years and had deactivated it in March and replaced it with a 211 and a hard drive. Somehow DISH picked up the 612 as the receiver that was being replaced and wanted my owned equipment or $200. And DISH wonders why people want to leave. Customer service means nothing to DISH how much can we steal from the consumer seems to be their attitude.