markdl said:
Cross posted from same thread started at DBSTalk:
Alright, I now know what this is about. witschey, you are either mistaken in your interpretation of what the Dish people told you, or you are purposely misconstruing what they told you in order to create a false rallying cry against Dish Network. Either way, here's the real story about this, directly from the Dish engineers working on the 522:
There is a bug in the current 522/625 software that is keeping the timers from being defined after the 2-day guide is downloaded. This is a known issue and it is scheduled to be fixed in the next software release. For what it's worth, the 942 does not have this bug.
Once the new software has spooled, the 522 and 625 will once again work just fine and dandy with the 44 hour guide.
I agree that I started a similar thread at DBSTalk, since the audiences of these two forums are different. I also read the post that is quoted above on that tread. It was posted by a Mr. Mark Lammutt.
I am NOT familiar with Mr. Mark Lammutt, so I can't say if his sources at Dish Network are reliable or not. All I can is hope that he is right that Dish Network will fix the BUG (finally somebody admits it is a bug!!!) so that the receiver works with the 44 hour program guide.
I am happy to hear that somebody from the Dish Engineering team is aware of this issue and specially happy to hear that the next software release they will fix the issue.
Unfortunately not all of us have access to 'Dish Enginers' so those of us who only have access to the Technical Support and Executive Offices of Dish Network have to live with the information that they provide us.
Mr. Mark Lammutt is the first person (in over 3 weeks of discussions with Dish Networks on the topic) that tells me that Dish Networks accepts that there is a bug with the 522 software which prevents timers from defined when the guide is downloaded and one has setup NBR / Recurring events. If Dish had recognized that there was a bug when I called them and if they had told me that the issue would be solved during the next release of the software, I would not even have come to this bulletin board to discuss the topic. But if I hadn't come I would have NEVER found out that Dish Networks accepted it as a bug and was going to fix it in the next release, because NOBODY within Dish Network wants to accept to the customer that there is BUGs. I spoke to over a dozen people at tech support, the excutive offices, etc...and NOBODY accepted there was a bug.
When I contacted technical support about this issue they wanted to exchange my brand new 522 receiver. And those of us who have been around with Dish for a while, know that when they do that, you get a refurbished, not a new receiver in exchange. Then when I told them that other people were facing the issue and I escalated the issue to the executive offices, I got a phone call from somebody who is supposetely VERY knowledgeable on the 522 and is aware of all the issues with the receiver the Technical Product Support Department) who told me that the receiver was designed to only work with the EEPG (9 day guide) and that Dish was NOT going to modify (fix in my view) the receiver to work with the 44 hour guide because those of us who needed to use the receiver with the 44 hour program guide (mainly those who can't get the 110 for one reason or anther) were statistically insignificant.
So I don't appreciate Mr. Mark Lammutt saying that I have "either mistaken in your interpretation of what the Dish people told you, or you are purposely misconstruing what they told you in order to create a false rallying cry against Dish Network".
I am not misconstruing anything, nor do I want to create false rallying against Dish Network. I love watching Dish, all I want is for my brand new 522 which I purchased (didn't lease) to work the way it is supposed to work either with the 44 hour program guide or the EEPG. I don't care which guide it uses (the EEPG would be better, but I will be happy with the 44 hour program guide) as long as NBR, recurring events work and re-create themselves with new updates to the guide...the way it is supposed to work.
So, since Mr. Mark Lammutt seems to have such good connections with the Dish Network engineers, can you give us an indication of when the new software release will be send out to receivers?
By the way, perhaps Mr. Mark Lammutt or somebody with contacts at Dish Network can tell us if there a webpage where Dish Network customers can see the list of 'bugs' that have been acknowledged by Dish Network as Bugs and when Dish plans to fix them? Having such a list available to the public would be very helpful since we wouldn't have to rely on people like yourself to establish contact with the Dish Engineers to check if an issue is acknowledged as a bug and is planned to be fixed.
Perhaps since the issue with the 44 hour program guide not working on the 522 receiver may soon be solved (assuming Mr. Mark Lammutt has reliable sources at Dish Network), can we perhaps discuss the topic of moving the EEPG from satellite 110 to satellite 119 so that everybody, including Hawaii, and Alaska can benefit from this extended guide, now that the Dish DVR/PVR units are quite abundant?
Can somebody give us an indication of how much bandwith is required for this guide compared to a normal TV channel? Can somebody tell us whether the 119 satelilte has room for the EEPG, and if not, why Dish could not replace the repetitive 'how to use your remote control' type channels with the EEPG which could benefit users much more?
