811 installation problem

[harveystern]

had dish at my house to install new 811 ,yet they couldnt install software download, they tried another 811 same problem , after a couple of hrs had them put back my 6000 wow what a mess. harvey

 

[jssat]

had dish at my house to install new 811 ,yet they couldnt install software download, they tried another 811 same problem , after a couple of hrs had them put back my 6000 wow what a mess. harvey

Rookies!!