I have an 811 HD receiver and ever since my install back in Jan. I've had to reboot it at least once a month. It goes to trying to "trying to acquire satelite" msg and switch test only indicates 1 instead of normal 3. So I unplug it for 10 or so seconds and it works fine after it goes thru reboot. Well lately it has gotten worse to the point where I gotta do it almost every day now. So I call Dish support and they say it's a problem with my receiver's software that they're aware of and working on an update but couldn't give me any idea when it will be done. Is anyone else having this trouble? It is extremely irritating as I do alot of timed recording for when I'm not home and my last 2 recoding have been blank because receiver failed again! Dish is absolutely refusing to do anything but tell me to unplug/replug the receiver which is getting ridiculous. They tell me I have to pay $49 to upgrade to the mpeg4 receiver plus pay for the HD programming. And if I don't get the HD pkg I still have to pay $6 a month just to have the ability to get HD programming. Which doesn't make any sense because if I don't get the HD pkg with my current receiver I don't have to pay that $6 charge. What's the difference??? Even if I downgrade to a non-HD receiver they still will charge me $49 for that!!! Is Dish always like this where they do absolutely nothing to try to appease their customers? Sorry if I'm rambling but it's pretty frustrating. Thanks!