811 Upgrade for Existing DHP Customers

nuneza said:

I am new the the forum and I have searched for answers but none seem particularly currently relative to my question...

I am an existing DHP customer and really want an 811 receiver. CSRs at 800-333-DISH tell me that since I am a DHP customer (apparently the lowest form of life) my only option is to purchase the receiver for $399. I called again and asked to upgrade one of my current receivers and was told "I'll put you on the list but I don't know how much it will cost, we'll call you at some point in the future and let you know." I spoke with a frendly local dealer that told me that the "deal" for current customers is $199 but only if they did the original installation. I bought through Sams Club and as far as I can tell, that means that it was directly through Dish and not a re-seller.

I sure would appreciate some advise as to how I can proceed.

Thanks.

Click to expand...

Existing DHP Customer 811 Receiver Upgrade:
1) DHP customer must have been activated on or before June 1, 2003
2) Promo Code: RETHDDHP must be provided at the time of 811 activation
3) Customer pays their retailer $99
4) Customer agrees to purchase AT60/DISH Latino or higher for 12 consecutive months
5) Customer agrees to purchase the $9.99 per month HD Pack for 12 consecutive months
6) Customer enrolls in CCA, if not already enrolled, or pays DISH Network $24.95
7) Customer signs the 811 Receiver Upgrade for Existing DHP Customer Claim Form

Click to expand...

Cancellation Fee:

$240 charge imposed on the customer if their account is disconnected or if their subscription to qualified
programming is downgraded below AT60/DISH Latino at any time within the 12-month period following the
811 Receiver or 811 DISH Network HDTV Upgrade.
​

Termination Fee:

If the customers account is disconnected or if they downgrade their programming and do not subscribe to
the $9.99 HD Pack for 12 consecutive months, the customer agrees to pay a Termination Fee in an amount
equal to $9.99 (Monthly HD Pack cost) multiplied by the number of months remaining in such 12 months.​

Click to expand...