A heads up for Flex Pack subscribers

dare2be

dare2be

Thread Starter
SatelliteGuys God
Lifetime Supporter
Jul 15, 2011
12,663
7,530
FL
I discovered a billing error on my account. It appears to occur when you add an add-on on the last day of your billing cycle, and remove it the same day or the next day, AND the billing cycle end date happens to fall on a weekend. My billing cycle ends on the 6th of each month, and here is what showed in my May bill:

05/21/17 - 06/20/17 Add-Ons
Local Channels 10.00
Regional Action Pack 10.00
Heartland Pack 6.00

05/06/17 - 05/20/17 Local Channels Added on 05/06, 15 days @ $0.3220 4.83
05/06/17 - 05/20/17 Regional Action Pack Added on 05/06, 15 days @ $0.3220 4.83

My June bill shows:

06/21/17 - 07/20/17 Add-Ons
Heartland Pack 6.00

05/06/17 - 05/20/17 Local Channels Removed on 05/06, 15 days @ $0.3220 -4.83
05/06/17 - 05/20/17 Regional Action Pack Removed on 05/06, 15 days @ $0.3220 -4.83

As you can see, the pro-rated charges were properly credited, but I did not receive credits in my June bill for the two 10.00 charges on my May bill.

I sent off a message to MattG hoping he still pops in here.
 
dare2be

dare2be

Thread Starter
SatelliteGuys God
Lifetime Supporter
Jul 15, 2011
12,663
7,530
FL
Matt is looking at this now.
 
pattykay

pattykay

formerly crodrules
Pub Member / Supporter
Jun 14, 2014
7,981
6,709
North Central Ohio
Not to derail the thread too much, but I ran into another potential problem for Flex Pack subscribers without Locals. When I scheduled a Dish Mover, the Locals were automatically added to my account. I caught the mistake right away when I logged into my account, but I was locked out of making any changes until after the installation was completed. The earliest installation appointment available was a week after I called to schedule the Mover, so this resulted in a pro-rated charge for Local channels that I never wanted in the first place. I dropped the Locals after the installation, and I got Dish to put a credit on my account to offset the partial charge. I am just posting this as another heads-up for Flex Pack subscribers.
 
dare2be

dare2be

Thread Starter
SatelliteGuys God
Lifetime Supporter
Jul 15, 2011
12,663
7,530
FL
So, what did Matt Do?
Unfortunately, he didn't see what I was seeing, and only gave a $5 credit as a courtesy.

I may try advanced billing support, if there is such a thing, like advanced tech support.
 

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