All American Direct Customer Service

[jimdandyvi]

For those of us that complain about Dish Network and other company's customer service All American Direct takes the cake in my book.

Saturday I get a call from them telling me that they have shut off my distant networks for non payment. I go on line pull of my bank account and download a copy of the front and back of my cancelled check that cleared the bank well in advance of the deadline.

I call All American Direct back and give them the information as well as offering to send them a copy of the check. They then tell me that they will refer the matter to corporate to be researched and this will take four - six weeks. A manager couldn't or wouldn't help either. If I want to have my Fox channel back now I will have to give them a credit card and set up a recurring charge and pay them again. I previously had a recurring charge set up with Sobongo, but when AAD took over the Distant Networks this winter they didn't offer me this option.

The amount in question is $3.49. Unbelievable that AAD is willing to treat a customer like a deadbeat liar and for so little money.

I plan to file a complaint with the BBB.

Jim

 

[Tampa8]

On the other side of the coin, they have been extremely helpful to me, I have had them since the very beginning. They actually addressed my question about not getting a distant that FOOL TV clearly said I could not get with any kind of antenna. While the CSR only said they would submit a waiver, I already know it would not be granted. They offered to have me contact someone by email, gave me the address.
He responded two days later, and within five days I had the network. He found an error in their program. I actually pointed out in a thread early on when it first changed hands that it looked like one of the networks I could always get was showing now I could not. Thought that was strange. He said I was correct, in addition to being able to get the one network I wanted, I was supposed to get one I previously had, and sure enough, when I qualify on their site now it is all correct. I did not expect this level of cooperation.

http://www.satelliteguys.us/dish-network-forum/243937-mydisntantnetworks-back-sd.html