An Air TV rep is about as informed as any other call center representative and the only real information they have is the scripts in front of them.
Chances are the CSR is someone getting paid $12 and hour and perhaps has never seen or used an air tv or for that matter has ever seen or used a Dish Hopper.
My white AirTv dual tuner has made in China on it, not Denver but it has a Dish-Denver return address on the box.
Because no matter what rep I talk to regarding a deal I can't get anything in writing and with every rep I talk to the charges are never the same.Why wait? That just means that you won't see it working on the day you get your H3.
I've been with DISH since the 80's and have learned not to trust these bastards. They are shady, greedy. All I've been asking for, for 3 days now, is something in writing. The game is to promise something and after you've signed the dotted line find out with your first bill you've been screwed.
Since the 80's huh? I thought DBS didn't come around until 1996.
You need to email email@example.com and deal with them. That's the Office of the President. They'll give you everything in writing. Just be friendly, tell them you are a long time customer, are considering leaving and would like to discuss options. I wouldn't suggest calling them greedy bastards when you speak to them, though.
Just to give a quick update. The Airtv dongle is working great for me. On my most difficult channel I have yet to see one breakup. This is the same channel that the hdhomerun couldn’t tune. Up and down dropout. Same repeating pattern over and over and we were never able to figure it out. Not sure if the weather is contributing but so far so good over 5 days.
Still waiting for my AirTV adapter to arrive. I ordered it last Thur. but have not gotten an item shipped e-mail yet. They must be on back order now because of you guys ordering so many