Question ...D* C/S sucks since the merger with AT&T. After I called to cancel this years Sunday Ticket Friday, the twit never processed it, so it showed up on my August bill.I called in and got a combo C/S person that does D*, Internet and wireless.Totally clueless. She took it off but said I'd have to pay the bill for the 1st month and get credited for it next month. I called BS and asked for a supervisor. Then she said she could take the charge off of my bill this month. Once MLB package is over, I'm done. 9 years, but I can get tv for lots less $$$.
Did you call D* or ATT about this ?
The merger has nothing to do with the CS issues ... they can be very good one time and bad the next.
I agree, but It's probably because my phone number shows I have both D* and AT&T Fiber Internet and the combined billing, so they route me to AT&T no matter what now since I added the internet.At the prompt say contract end date But it sounds like you are getting routed wrong
Yes, that is exactly why ....I agree, but It's probably because my phone number shows I have both D* and AT&T Fiber Internet and the combined billing, so they route me to AT&T no matter what now since I added the internet.
Yes, that is exactly why ....
Try going on the D* website and do a Chat and see what they have to say.
I use chat more than calling in anymore.