Anyone else in the Springfield (MA) DMA having this issue?

N

Nite

Well-Known SatelliteGuys Member

Original poster

Nov 18, 2010

28

0

Belchertown, Massachusetts, United States

• Sep 11, 2011

• #1

One of my channels (WGGBDT2, Channel 6[fox] in Springfield MA DMA) has had the audio about a half second out of sync with video for quite a while (weeks/months) now. It affects DVR recordings as well as live. It happens on both of my receivers (an HR-24 and an H-24). I've tried a "red button reset" without effect. Given this, I suspect the issue is the feed, not the equipment.
I've sent an email to DirecTV about it, but I was wondering if anyone else has any thoughts about what to try?

 

charper1

Bourbon Tester

Supporting Founder

May 18, 2004

18,442

6

I'm Nationwide

• Sep 11, 2011

• #2

I am not in your DMA, but can you report what firmware version is on the boxes you are having issues with?

 

N

Nite

Well-Known SatelliteGuys Member

Original poster

Nov 18, 2010

28

0

Belchertown, Massachusetts, United States

• Sep 11, 2011

• #3

HR-24: 0x4d1, Wed 8/17, 3:30a
H-24: 0x4c4, Tue 7/19, 3:21a

(that's what you're looking for, right?)

 

charper1

Bourbon Tester

Supporting Founder

May 18, 2004

18,442

6

I'm Nationwide

• Sep 11, 2011

• #4

yes, those look well updated so may have to wait on another local to comment.

 

N

Nite

Well-Known SatelliteGuys Member

Original poster

Nov 18, 2010

28

0

Belchertown, Massachusetts, United States

• Sep 13, 2011

• #5

Well, after talking to a tech support person for about 20 minutes, she decided it sounded like a feed problem and "sent it up" to the appropriate people and said it'd probably be "up to 48 hours" before anything happened. *shrug* We'll see...