Directv Satellite Protection Plan - Cancellation Issue

[so2344]

Added protection plan to D* Sat account and cancelled online. They kept billing for several months even after trying to cancel each month online and getting confirmation emails. Finally called customer service and they refunded one month!

Now that ST is gone, will likely be paying the ETF and leaving. D* needs some serious upgrades to their hardware and better customer service!

 

[dtv757]

Gemini they just launched with voice remove and apps

Gemini is similar to all the other linear TV providers voice remotes (xfinity , altice 1, fios 1 etc)

 

[dtv757]

And I have downgraded the pro plan no issues but never removed it ...

I always get great customer service from D* .. my ISP on the other hand... horific experience, and they even refused a supervisor multiple times... wish the ISP didn't have a monopoly in my area

 

[John2021]

We called in and had them remove it no issues.