AUDIO PROBLEM WITH STANDARD DEF CHANNELS

[rl0008]

For the last month or so, we have noticed a significant decrease in the volume level of audio signals coming from our standard definition box. No such problem with the Hi Def boxes. Direct Tv says it is a satellite problem with standard definition channels which they are working on. Well, that's been like a month and no fix. Now they say if you hook up the TV from the box with RCA cable and jacks, it fixes the problem. I can't do that because the TVs are hooked up with coax runs which are behind walls and besides, if it is a satellite issue, how does changing the way the TV is connected to the box have anything to do with it. Does anybody else have this problem and if so, what are you doing about it except waiting for Direct Tv to fix it. Frankly, I don't think they know how to fix it or they would have by now.

 

[jdspencer]

I have no real answer about this as I watch HD exclusively. However, I will ask you to tell us what the SD receiver models are? And does this happen on all SD channels?

 

[bbixler]

For the last month or so, we have noticed a significant decrease in the volume level of audio signals coming from our standard definition box. No such problem with the Hi Def boxes. Direct Tv says it is a satellite problem with standard definition channels which they are working on. Well, that's been like a month and no fix. Now they say if you hook up the TV from the box with RCA cable and jacks, it fixes the problem. I can't do that because the TVs are hooked up with coax runs which are behind walls and besides, if it is a satellite issue, how does changing the way the TV is connected to the box have anything to do with it. Does anybody else have this problem and if so, what are you doing about it except waiting for Direct Tv to fix it. Frankly, I don't think they know how to fix it or they would have by now.

Saw this on another forum.........

DirecTV customers are SO IRKED (including me) about the low audio on the SD channels that if you call and complain about it you get an immediate $5 bill credit on your next three bills without question!!

I even got accidentally transferred to the Protection Plan dept. first so I asked what they do if someone with the plan calls in to complain about the low audio issue. He told me NOTHING. In fact, they have been told NOT TO SCHEDULE A SERVICE CALL for low audio complaints because nothing can be done by a technician!

It isn't much but it's amazing that DirecTV is actually issuing a BILL CREDIT instead of some loser premium channel for 3 months (that you probably couldn't hear anyway).

This issue is particularly bad on the R15 and other SD-only receivers. I can barely hear the sound on my kitchen TV even with it all the way up.

 

[joed32]

It's just as bad on HD receivers and DVRs. They are trying to equalize the sound on commercials but in the process they have made the volume too low. They're getting lots of complaints so maybe they will adjust it.

 

[joed32]

I was watching a movie on TCM and couldn't hear it at all, had to turn on the AV system to get audio.

 

[skinnyJM]

I'm also having the low audio problem on all the boxes I currently have (listed in sig). Have to turn up TV volume much higher to get the same loudness as before. Very noticeable on Syfy for example. It's been going on for a few weeks now.