I went into the System Info on my receiver just for giggles. I go in there every once in a while, and usually everything checks out OK. Under "Status" there was a message to "Check 'Details' for LNB." I looked in Details and had the dreaded LNB Drift message that several people have reported on here. I've been having reception issues with HD channels, so I called tech support to report the LNB Drift message. The rep I got asked me a bunch of questions, but never asked what numbers were showing up for the LNB Drift. If anyone here is interested, the numbers are:
0x0e, 0xa7, 129(e -6.35)(o 0.00)
So anyway...she asks me if I'm able to see any channels at all. I tell her that I'm able to see my channels, but that I've been having random issues with just the HD channels. I told her that at random times they'll go competely out for just a couple seconds and come right back, or they'll get pixellated really bad for a couple seconds and then come right back. She then says that her system is telling her that I don't have the right kind of dish to receive the channel packages that I'm subscribed to. After she mentioned that I mentioned to her that I have the HD package and locals, but I'm not receiving my locals in HD and they do carry the HD locals for my area. She asks me which Dish I have and I tell her that I have the Dish 1000 (just regular...no +). Then she asks if I know which signals I get, and I tell her that I get 119, 110, and 129.
She put me on hold for a little while. When she came back she seemed to think that something is just horribly wrong with my setup and makes an appointment for a technician to come out and replace my dish, with no mention of any cost to do so. The appointment is for Saturday Aug. 18, so then she says "wow...that's a long time to be without service!" I never told her I was without service, so I was like "ummmmm...OK." She says "I'll have to give you a credit! How about 2 weeks? That comes out to a $55.82 credit." Me: "Uhhhhh...OK...sure...thanks!."
And to top it all off, she spoke perfect English and was VERY cheery and polite! YAY! I guess the customer service gods were smiling on me tonight!
0x0e, 0xa7, 129(e -6.35)(o 0.00)
So anyway...she asks me if I'm able to see any channels at all. I tell her that I'm able to see my channels, but that I've been having random issues with just the HD channels. I told her that at random times they'll go competely out for just a couple seconds and come right back, or they'll get pixellated really bad for a couple seconds and then come right back. She then says that her system is telling her that I don't have the right kind of dish to receive the channel packages that I'm subscribed to. After she mentioned that I mentioned to her that I have the HD package and locals, but I'm not receiving my locals in HD and they do carry the HD locals for my area. She asks me which Dish I have and I tell her that I have the Dish 1000 (just regular...no +). Then she asks if I know which signals I get, and I tell her that I get 119, 110, and 129.
She put me on hold for a little while. When she came back she seemed to think that something is just horribly wrong with my setup and makes an appointment for a technician to come out and replace my dish, with no mention of any cost to do so. The appointment is for Saturday Aug. 18, so then she says "wow...that's a long time to be without service!" I never told her I was without service, so I was like "ummmmm...OK." She says "I'll have to give you a credit! How about 2 weeks? That comes out to a $55.82 credit." Me: "Uhhhhh...OK...sure...thanks!."
And to top it all off, she spoke perfect English and was VERY cheery and polite! YAY! I guess the customer service gods were smiling on me tonight!
