Being charged for lease receiver

jlhugh

Thread Starter
Supporting Founder
Supporting Founder
Nov 25, 2003
866
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Austin, Texas, United States
when I own the thing. I bought a 522 off of ebay back in August. I sent back the 510 I was leasing and activated this one instead. Everything was working great until I got this month's bill. Showed a leased receiver fee of 5 buck and a prorate one for 2.74. I called and they said I called in and leased a receiver on may 8th. I told them I have been using the same receiver since I bought it in august and I am not going to pay that fee. He told me even though it was purchased I was going to be charged this fee. I said "WRONG ANSWER." After about 20 minutes of trying to explain to the foreign dude that I owned the thing he finally took the charges off (I hope). It is not suppose to show up again. We will see. Anybody else have to go through this?
 

Kaydigi

SatelliteGuys Pro
Jan 1, 2004
487
0
jlhugh said:
when I own the thing. I bought a 522 off of ebay back in August. I sent back the 510 I was leasing and activated this one instead. Everything was working great until I got this month's bill. Showed a leased receiver fee of 5 buck and a prorate one for 2.74. I called and they said I called in and leased a receiver on may 8th. I told them I have been using the same receiver since I bought it in august and I am not going to pay that fee. He told me even though it was purchased I was going to be charged this fee. I said "WRONG ANSWER." After about 20 minutes of trying to explain to the foreign dude that I owned the thing he finally took the charges off (I hope). It is not suppose to show up again. We will see. Anybody else have to go through this?


Call Tech support and find out if the charged has been removed.
 

JohnL

Pub Member / Supporter
Sep 23, 2003
1,415
94
Spencerport, NY
jlhugh said:
when I own the thing. I bought a 522 off of ebay back in August. I sent back the 510 I was leasing and activated this one instead. Everything was working great until I got this month's bill. Showed a leased receiver fee of 5 buck and a prorate one for 2.74. I called and they said I called in and leased a receiver on may 8th. I told them I have been using the same receiver since I bought it in august and I am not going to pay that fee. He told me even though it was purchased I was going to be charged this fee. I said "WRONG ANSWER." After about 20 minutes of trying to explain to the foreign dude that I owned the thing he finally took the charges off (I hope). It is not suppose to show up again. We will see. Anybody else have to go through this?

Even if you purchase a new receiver and activate the receiver as a secondary receiver there is a $5.00 fee for each extra receiver after your primary receiver.

If you lease a receiver as a secondary receiver then you only pay a lease fee instead of the Mirror fee for an secondary receiver.

In Summary, you will always pay an additional $5.00 for extra secondary receiver whether that is called a Lease Fee or Mirror Fee. Since Dish Billing cycle is not the always the same as when you add or remove a Receiver you will OFTEN pay a ProRated service charge, remember as well that Dish Bills one month in advance so you will be hit with either a Double Fee or a Fee and a Prorated fee. Lastly Dish Does NOT credit back Mirror Fees or Lease fees that were already billed and paid for.

John
 
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richmondr

SatelliteGuys Family
Feb 13, 2005
38
0
wv
well you need to call and have the lease fee changed to an additional outlet fee because it sounds to me that when someone activated it they selected leased instead of purchased, i have seen it a million times and it even happened to me, but make sure also that your receiver is connected to a phone line because the fee you are seeing may be a additional outlet programming access fee for no phone line connection but then it would say that on your bill, hope this helps
 
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richmondr

SatelliteGuys Family
Feb 13, 2005
38
0
wv
if you don't have the lease fee changed to additional outlet fee then you will have to return the receiver if you ever disconnect, but then again it is always covered under warrenty because it shows as leased
 

Jim5506

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Oct 19, 2004
7,818
2,783
Lubbock, Texas
Warranty is only for proscribed time period. If you have a failure after the stated time period, repair is your responsibility.

Just because you lease a receiver, does not obligate Dish to repair it forever, you must pay for continued warranty coverage.
 

inwo

SatelliteGuys Pro
Mar 16, 2005
222
0
SE MN.
richmondr said:
if you don't have the lease fee changed to additional outlet fee then you will have to return the receiver if you ever disconnect, but then again it is always covered under warrenty because it shows as leased

True. Leased receivers are covered. Even without DHPP.
 

webbydude

SatelliteGuys Master
Feb 6, 2005
5,339
1
Akron, Ohio, United States
jlhugh said:
when I own the thing. I bought a 522 off of ebay back in August. I sent back the 510 I was leasing and activated this one instead. Everything was working great until I got this month's bill. Showed a leased receiver fee of 5 buck and a prorate one for 2.74. I called and they said I called in and leased a receiver on may 8th. I told them I have been using the same receiver since I bought it in august and I am not going to pay that fee. He told me even though it was purchased I was going to be charged this fee. I said "WRONG ANSWER." After about 20 minutes of trying to explain to the foreign dude that I owned the thing he finally took the charges off (I hope). It is not suppose to show up again. We will see. Anybody else have to go through this?


:devil: ...ummmm....what was the question again? :up Your avatar completely distracted me from the message
 

mkpolley

Member
Apr 29, 2005
10
0
MPLS/ST.PAUL,MN
billing question...
I have a 211 and a 411,both leased,they are charging me 5.00 for each one,is that correct?or should they be charging just 5.00,for the 2nd one?
thanks in advance
 

richmondr

SatelliteGuys Family
Feb 13, 2005
38
0
wv
if somehow you upgrade through dish n up promotion then the receivers have a lease fee no matter how many receivers you have, even if you have only one
 

jlhugh

Thread Starter
Supporting Founder
Supporting Founder
Nov 25, 2003
866
0
Austin, Texas, United States
they charged me a leased receiver fee and the additional receiver fee. I did the switch back last august and it has been right up until this month. i think someone has been messing with my account over at E*.
 

Jared Twomey

Supporting Founder
Supporting Founder
Mar 7, 2005
2,066
0
Tacoma, WA
I did a Dish in it Up a year or so ago, and added a 522 to my owned 510 and 301...
On the next bill I got I got charged a lease fee on two receivers... When I called in the Rep told me that they were all leased receivers. He told me that I needed to check with the installation company and see what promotion I obtained the original receviers under.
At that point I snapped, informed him that I was the original sales rep(ran my own applications, under the FreeDish promo), and installer. And that I also ran my own contracts for the DIU and installed it myself. At that point he goes "O, well let me see what I can do.... a few minutes later he's back, problem fixed.

Point of the story, it's pretty crappy how some Rep's treat their customers just because the customer may not know better. If I was a regular customer I probably would have accepted his response and would have called the retailer.
 

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