billing question

holman3rd said:

I recently upgraded 2 out of 3 boxes to the new MPEG4 boxes. My current bill has charges for both "additional receiver" ($4.99) AND "leased receiver" ($4.99).

Aren't I only supposed to be charged the $4.99 once for each box per month?

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holman3rd said:

I think I just realized the problem. They didn't remove my replaced receivers from my account. I have to give them a call.

Sorry for the stupid question.

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holman3rd said:

I think I just realized the problem. They didn't remove my replaced receivers from my account. I have to give them a call.

Sorry for the stupid question.

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shmeff said:

This does bring up a problem that D* has not addressed with their automatic activation. During the auto activation there is no way for the tech to notify D* if any receivers will be deactivated. The only way to do this is to make a second call, and probably wait on hold for an extra 10 – 15 minutes, to have swapped receivers deactivated. I wonder how many others never notice.

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