Bizarre Tech Visit

[Derek K]

Report the card lost to the CC provider and get a new card with a new number.

Yes! But you have to watch out for Amex, for example. If you get a new card, no new merchants can charge to the card, but they will allow charges from merchants who have previously charged to the card.

Amex even allows charges for so many months on an expired card.

Also with DIRECTV they have 2-3 different accounts they use to process charges when your on auto pay. Try calling and placing a block on DIRECTV, they will just charge under a different merchant account with the same name the following month. I don't know if Dish has the same practice, but it wouldn't surprise me as its usually monkey see monkey do with these two providers.

 

[Derek K]

I do the same. After all those cards lapse after 5 years and a new expiration date is issued and you have to update all those autopays. It usually takes me about a half hour to update all of them.

I rarely have to update an auto pay account with Amex. I have had auto pay accounts continue for years after the card expired.

I think the auto pay goes on forever, just whoever was charging my account got a new credit card processor with the same name which Amex rejected as it was a new charge

 

[NYDutch]

Yes! But you have to watch out for Amex, for example. If you get a new card, no new merchants can charge to the card, but they will allow charges from merchants who have previously charged to the card.

Amex even allows charges for so many months on an expired card.

Also with DIRECTV they have 2-3 different accounts they use to process charges when your on auto pay. Try calling and placing a block on DIRECTV, they will just charge under a different merchant account with the same name the following month. I don't know if Dish has the same practice, but it wouldn't surprise me as its usually monkey see monkey do with these two providers.

I'm not sure I'm understanding what you're saying. If my Amex card is lost or stolen, and Amex replaces it with another card, I can't use it for charges except at businesses I've previously bought from???? That makes no sense at all.

 

[Juan]

I'm not sure I'm understanding what you're saying. If my Amex card is lost or stolen, and Amex replaces it with another card, I can't use it for charges except at businesses I've previously bought from???? That makes no sense at all.

The old card...it means established businesses you have used in the past can still charge the old card..but any new charges have to be on the new card...translated..you don't need to update autopay

 

[NYDutch]

The old card...it means established businesses you have used in the past can still charge the old card..but any new charges have to be on the new card...translated..you don't need to update autopay

Ok, that makes sense...

 

[navychop]

Works that way if only the expiration date changes? What if a new number?

 

[AZ.]

Works that way if only the expiration date changes? What if a new number?

Or the 3 digit CV #?

 

[John2021]

If he shows up at my door expecting compensation of some sort, well then we'll have a problem. He told me he was going to do just that.

dispute it with your bank or CC company explain the situation and it was there screw up not yours. i would tell the bank they can go pound sand to. i would also tell your bank or CC company to block the card but you won't be able to pay your bill with that card. id'e tell em to go pound sand and start looking elsewhere...

 

[John2021]

Should have used a dealer. If dish hasn't run them all out of business yet. Knowing them, they have their hired techs on the hook personally for stuff

a tech from spectrum told us. that ergen turned the installation tech role from a tech to a door to door salesman!!! he said before he left he was expected to sell aleast 50.00 worth of crap that people didn't need to every customer. and if they didn't meet that qouta would mean no salary increase or promotions... alot of the good techs left because of the BS!!!

 

[John2021]

I did the same with Dish when I still had it. Every year, I'd call and ask for a deal. Anytime they balked, I'd just say I still had a DTV dish on my roof and they have good deals for new customers.
Funny how quickly they say "wait a minute" then come back with a deal

we might have switched but an 8 year old dvr was the deal breaker. and before our problems were taken care of direct would give us atleast two promo's at once now wich makes the bill really cheap!!! after our free year were gonna drop it down to the entertainment package just to keep the locals as they might not be available to where we want to move via OTA and that's another whole novel in wich way there going to go ASTC 3.0 or 5g crap and charge for it anyways!!!

 

[telstar_1]

a tech from spectrum told us. that ergen turned the installation tech role from a tech to a door to door salesman!!! he said before he left he was expected to sell aleast 50.00 worth of crap that people didn't need to every customer. and if they didn't meet that qouta would mean no salary increase or promotions... alot of the good techs left because of the BS!!!

He did that to the dealers 20 years ago- told us that our dealings in DiSH should only be considered a door-opener to really making our living from "upselling" customers on ancillary and separate services, TV & sound systems, home automation, etc. So we should just be grateful for DiSH in getting us (and our adding machines) in front of customers. This is the crux of his regard for us, and by extension, for his subscribers.

 

[navychop]

Every tech should be a salesman. Money in their pocket if at all skilled. Of course, you need to have good products to sell.


Also- classing your techs as sales reduces the Worker's Comp costs. Been there, done that.

 

[telstar_1]

With the dealers it was (and for what's left is) independent contractor status, 1099'd for commissioning/comping. Charlie's greed was in not wanting to comp dealers for taking care of customers as much as in wanting to minimize comping dealers by getting subs to fight through self-installing, self-parts replacing, etc. after direct-selling them. Then when that obviously didn't work out, he went the tech fleet route, again making them primarily "upsellers," but then really had no loyalty amongst the troops like he had squandered earlier with the dealers, and it had to have cost him a very pretty penny to outfit himself with all of that fleet. What I'd think you'd want is that local, community-serving, known & trusted dealer....Just couldn't see the nose in front of his face, I guess. He wanted us to have few of the DiSH customers to begin with whilst having us "making it" otherwise than DiSH, even as he would of course take all those very happy (and very sticky) customers we could possibly avert from falling for the direct-sell. He actually rode on our backs in garnering public goodwill with knowing intention to scuttle us.

This paradigm of his is what fed into the every-2-years provider switching thing. No true satisfaction, no local servicing.

 

[telstar_1]

Also this is what makes him worse than DTV ever was, as DTV never did promise to service well or at all. Their thing was, look, we're DTV, you know you want it, it's in all the stores...C's simply a deceiver. He made promises to us and to the public, saying he would keep the promises cable broke, and then what do you know.

 

[HipKat]

we might have switched but an 8 year old dvr was the deal breaker. and before our problems were taken care of direct would give us atleast two promo's at once now wich makes the bill really cheap!!! after our free year were gonna drop it down to the entertainment package just to keep the locals as they might not be available to where we want to move via OTA and that's another whole novel in wich way there going to go ASTC 3.0 or 5g crap and charge for it anyways!!!

The 8-year-old DVR, if it were a Hopper 3, is far beyond anything DTV has. If it were a Hopper Sling, then I'd probably not switch either. That stupid fee is what keeps more people from changing. They want the best and stupid Dish tries to gouge them for it

 

[HipKat]

a tech from spectrum told us. that ergen turned the installation tech role from a tech to a door to door salesman!!! he said before he left he was expected to sell aleast 50.00 worth of crap that people didn't need to every customer. and if they didn't meet that qouta would mean no salary increase or promotions... alot of the good techs left because of the BS!!!

That's not true and as far as crap people didn't need, people buy crap they don't need every day. The guy probably stepped over Amazon packages on the porch to ring the doorbell. IN-HOUSE techs do get treated like he described. I would never, ever be an in-house tech. While there is a threshold, for us $40/WO a friggin Polk System just covered 12 jobs and with my office, I have guys that sell $100/WO and guys who sell $25. It all evens out in the end. I look at the office numbers before the individual numbers, unless they struggle to find any success in any of their goals

 

[HipKat]

Every tech should be a salesman. Money in their pocket if at all skilled. Of course, you need to have good products to sell.


Also- classing your techs as sales reduces the Worker's Comp costs. Been there, done that.

The TeChS aRe SaLeSmEn thing is a bad way to train the guys. What we really are is problem solvers. This is how I train MY guys.
We get paid to solve problems.
The customer wants a new or better service, so we solve that problem by installing Dish.
They have issues with Dish, and we solved the problem by fixing it.
They need an upgrade, a dish relocated, a receiver relocated, etc., e solve those problems.

At the same time, if they have their Vizios on 99 because they can't hear what the guy on FOX News is saying, we solve that problem with Polk.
If they have cruddy power strips, we solve that problem with good surge protectors.
Kids' prints all over the screen, we can solve that problem.
Concerned about security, we can also solve that problem.

Paid problem-solvers are the better way to approach the job

 

[navychop]

At a place I once worked, the techs that gave referrals, for which they were paid if the sale went thru, or sold something direct, made six figure incomes. And this was about ten years ago.

Too many didn't want to make the effort. Didn't seem to connect that with their income.