I called VOOM and the first thing you hear is a recording saying VOOM will be shut down the 30th and is not taking any new orders or making any new installs etc etc. I stayed on the line and I asked if I cancelled if I will still be charged for the month of April and if I could upgrade to VA VA VOOM. He said they aren't upgrading or downgrading.
VOOM bills me on the 13th so the guy said as long as I cancel before then I won't get charged. If I don't cancel I will get charged until the 30th then pro-rated the difference. Now this is what doesn't make sense, if I cancel today I would still get programming until they picked up the equipment which they aren't even making appointments for yet. So unless you call up and cancel you are going to be billed depending on when your card is charged every month.
I'm on autopay with them so maybe it's different. Basically, the guy said if you cancel the service you still get programming until the 30th or whenever they pick up the equipment whichever comes first. So you get programming for free or if you don't cancel you have to pay. Even the CSR says it doesn't make sense and said to even expect them to pick up the equipment AFTER the 30th. He told me that there is a small chance that VOOM will survive but told me that everyone was shocked to learn about it today. I told him how VOOM was just ahead of it's time and that I enjoyed it while it lasted.
So save some money and call and cancel and you will STILL get PROGRAMMING!
VOOM bills me on the 13th so the guy said as long as I cancel before then I won't get charged. If I don't cancel I will get charged until the 30th then pro-rated the difference. Now this is what doesn't make sense, if I cancel today I would still get programming until they picked up the equipment which they aren't even making appointments for yet. So unless you call up and cancel you are going to be billed depending on when your card is charged every month.
I'm on autopay with them so maybe it's different. Basically, the guy said if you cancel the service you still get programming until the 30th or whenever they pick up the equipment whichever comes first. So you get programming for free or if you don't cancel you have to pay. Even the CSR says it doesn't make sense and said to even expect them to pick up the equipment AFTER the 30th. He told me that there is a small chance that VOOM will survive but told me that everyone was shocked to learn about it today. I told him how VOOM was just ahead of it's time and that I enjoyed it while it lasted.
So save some money and call and cancel and you will STILL get PROGRAMMING!