I am in a small Texas town, and I am forced to be in The National Rural Telecommunications Cooperative (NRTC) becuase of the wisdom of our government.
What this means, that on many issues, I cannot resolve them directly with DirecTv. When I call them, my account comes up on their computer, and then the rep says that she (or he) can't help me. I have to call my local provider. My local provider does not answer their phone 24/7. They are M-F, 9 to 5, and 1/2 day on Sat. They don't always answer at noon because they are helping walk ins.
I am also restricted from doing some things online. Ie, I cannot look up my billing history. I have to call my local provider. They tell me they will order it and then after they get it, they will mail it to me. They don't know how to scan and email it.
Can I get a divorce from NRTC and just be like any other 'national' account? How do I do that?
Thanks in advance.
What this means, that on many issues, I cannot resolve them directly with DirecTv. When I call them, my account comes up on their computer, and then the rep says that she (or he) can't help me. I have to call my local provider. My local provider does not answer their phone 24/7. They are M-F, 9 to 5, and 1/2 day on Sat. They don't always answer at noon because they are helping walk ins.
I am also restricted from doing some things online. Ie, I cannot look up my billing history. I have to call my local provider. They tell me they will order it and then after they get it, they will mail it to me. They don't know how to scan and email it.
Can I get a divorce from NRTC and just be like any other 'national' account? How do I do that?
Thanks in advance.