Chat button missing from MyDish.com

dare2be

dare2be

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Anyone else seeing no chat button when you log into your account?

Upload 2017 8 3 15 52 41
 
KE4EST

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Just checked and it is showing for me.
 
charlesrshell

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Just checked and it is showing for me.
I see it in my account. After I log in mydish account I click on Support at the top and the Chat Now red button shows up on the bottom of the page.
 
dare2be

dare2be

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I see it in my account. After I log in mydish account I click on Support at the top and the Chat Now red button shows up on the bottom of the page.
I see it there (thanks), but the screenshot I showed is from the My Programming page, and any of the other pages like My Shipments.

Also, the button on the support page doesn't do anything. I did get a new set of Windows updates overnight, wonder if a security setting got changed.
 
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dare2be

dare2be

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Works fine for me on IE, but not on Chrome.
 
Jim5506

Jim5506

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Missing elements on a URL are usually because of browser incompatability.

I find this often on weather sites like wunderground and intellicast.
 
dare2be

dare2be

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Seriously, they must have changed something on their website. I have the same symptoms on my home laptop as I do on my work PC (using chrome).

When I got into the chat using IE, there was no option to save or print the chat, just an option to have the chat emailed. I never got the email.
 
pattykay

pattykay

formerly crodrules
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Jun 14, 2014
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Anyone else seeing no chat button when you log into your account?
Also, the button on the support page doesn't do anything. I did get a new set of Windows updates overnight, wonder if a security setting got changed.
It is not just Dish's website. The same thing happened to me when I tried to use chat on Directv's website, using Firefox.
 
Jim5506

Jim5506

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Just looked with Edge Browser, the chat button is there.

This is probably due to flash player incompatibilities.

Try another browser.
 

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