Check switch Status progress

[scottk52]

Stuck on this for a while - any ideas?

 

[scottk52]

On Hopper 3!!

 

[Scott Greczkowski]

Is the new Hybrid LNB installed?

 

[scottk52]

yes. Everything is installed. but stuck on
Check switch Status progress

for 15 minutes now! Any ideas folks?

 

[Scott Greczkowski]

I would check the signal on the LNB. If thats ok I would look at the Hub make sure its all wired correctly. (Or you can take out the Hub temporarly and have the dish go directly to the Hopper 3.

 

[scottk52]

Looks like we got a faulty Hopper 3! Tech is running back to the shop to grab another. He can only get reception error on the signal test page.

 

[Scott Greczkowski]

Whats he getting for signal levels outside?

 

[scottk52]

Whats he getting for signal levels outside?

Not sure Scott, thanks for checking in. Were going to try our second Hopper 3 in just a moment. Pretty exciting stuff! Ha

 

[stardust3]

Make sure he's hooking the cable to port 1 on the lnb.

 

[scottk52]

Make sure he's hooking the cable to port 1 on the lnb.

Stardust! You are the man! Our tech got back on the ladder and indeed port 1 one was not hooked up! He said it didn't matter on Hopper One. We are onto the next step.

 

[scottk52]

Stardust! You are the man! Our tech got back on the ladder and indeed port 1 one was not hooked up! He said it didn't matter on Hopper One. We are onto the next step.

 

[Scott Greczkowski]

Let me know how many software downloads it does.

Dont be surprised if it does it more than once.

 

[scottk52]

Let me know how many software downloads it does.

Dont be surprised if it does it more than once.

 

[Scherrman]

So he didn't know that it had to be connected to the first port? It's usually just a rule of thumb to always use that port anyway.

 

[scottk52]

Let me know how many software downloads it does.

Dont be surprised if it does it more than once.

Doing something now called the Refresh in Progress 9999

 

[scottk52]

So he didn't know that it had to be connected to the first port? It's usually just a rule of thumb to always use that port anyway.

I guess not, he said it shouldn't matter. Turns out it does with hopper 3! Thanks guys, you literally got us back on track. Our tech today is a nice young (very young) kid from Eugene Oregon. To bad he had to run back back to the shop for another Hopper 3 we didn't need. So far we are 2 hours into this installation.....

 

[btyko]

I am going through the same situation now. I told the technician, and he is checking the lnb now.

 

[btyko]

Turns out the hopper was bad. He switched it out and it is progressing.

 

[thiggin2]

I am going through the same situation now. I told the technician, and he is checking the lnb now.

I also was having the same issue. Told tech about the port 1 and sure enough that was the problem. Thanks Stardust for the info .

 

[mblasing]

I would check the signal on the LNB. If thats ok I would look at the Hub make sure its all wired correctly. (Or you can take out the Hub temporarly and have the dish go directly to the Hopper 3.

I'm also having this same issue. I ran an RG6 coax from port 1 on the Hybrid LNB, to the "TO ODU" port on the Hybrid Solo Hub. From the hub's "TO HOST" port, I ran a short RG6 coax to the Hopper 3. I have both "TO CLIENT" ports terminated with a 75 ohm terminator. I remove and then plug the Hopper into power & after multiple "Hopper" logo screens, it finally hangs on the "Check Switch Status Progress" screen. I tried bypassing the hub by inserting a barrel connector between the Hopper's short coax & the LNB coax resulting in the same hang at the "Check Switch" screen. I get the same results if I have nothing connected to the Hopper 3.

Shouldn't this "Check Switch" pass with the hub & LNB laying on the floor next to the Hopper with no SAT signal at all or is there more to this test that requires a SAT signal to be present? Thank you for any information that you can share with me!