Confirm equipment with installer when he calls to confirm the dish appointment (especially Duo Nodes

[sparc]

If you need a duo node for your system, i'd suggest making sure it's on the truck ahead of time. It might save you a lot of hassle with rescheduling. Luckily my installer was able to get one by the afternoon, so no huge time waste for me.

I would really even re-check the whole order over the phone with the tech: hoppers, joeys, nodes, dish (and the optional HIC if needed for your install).

 

[my3son]

If you need a duo node for your system, i'd suggest making sure it's on the truck ahead of time. It might save you a lot of hassle with rescheduling. Luckily my installer was able to get one by the afternoon, so no huge time waste for me.

I would really even re-check the whole order over the phone with the tech: hoppers, joeys, nodes, dish (and the optional HIC if needed for your install).

the same thing happened to me. 8:00 am appointment, he finally showed up @ 2:30 pm with DuoNode, left @ 10:00 pm

 

[sparc]

bump, seems like it's still going to be a problem.....

http://www.satelliteguys.us/hopper-zone/280461-duo-node-1-hopper-2-joey.html#post2816412

 

[bcbarlow7737]

At my office we only had six duo nodes and might be out now. I had a 2h3j job on Tuesday the duo node changed hands like four times as routes got changed.
Sent from my Windows Phone using Board Express

 

[mopar_mudder]

how are we suppose to know what they need? Also I would be happy to just get a call, suppose to be here between 8:00-12:00 today. It is 11:51 now and not so much as a phone call, I was told I would get a call with a closer time, but nothing. I really hate Dish installers in my area, this isn't the first time. I miss the days of buying your equipment up town and installing it your self......

 

[Scherrman]

how are we suppose to know what they need? Also I would be happy to just get a call, suppose to be here between 8:00-12:00 today. It is 11:51 now and not so much as a phone call, I was told I would get a call with a closer time, but nothing. I really hate Dish installers in my area, this isn't the first time. I miss the days of buying your equipment up town and installing it your self......

You can still buy your own equipment and install it. That's never changed. If you're ok spending around a $1000 then go right ahead.

 

[sparc]

how are we suppose to know what they need?

Post a separate thread with what you currently have. How your current wiring is laid out. Where your router is, etc. Pictures would even help.

The folks here should be able to give you an approximate idea what you need. It may not be exact. your tech might encounter some difficulties and you may need to be flexible. However, it's only going to help if they actually have most of the stuff on the actual truck when they come.

We've seen issues where some techs don't figure out the duo nodes until half way through the install. That could potentially leave you with some TVs not connected for a night since they'll leave you with a solo node until they can fix it (if they don't have it in-stock that same day).

 

[sparc]

bump, yet again...

http://www.satelliteguys.us/hopper-zone/280942-2h-2j-install-rescheduled.html

we're also seeing a fair number of reports of some techs/managers trying to cut corners and use two solo nodes instead of a duo node. Do not accept hack jobs like that!

 

[bcwmachine]

bump, yet again...

http://www.satelliteguys.us/hopper-zone/280942-2h-2j-install-rescheduled.html

we're also seeing a fair number of reports of some techs/managers trying to cut corners and use two solo nodes instead of a duo node. Do not accept hack jobs like that!

Tech knew it was wrong, but was sent out anyway. He told me right off the bat that he didn't have what was needed and explaned the options.
bcw

 

[sparc]

Tech knew it was wrong, but was sent out anyway. He told me right off the bat that he didn't have what was needed and explaned the options.
bcw

there are other threads where it actually gets installed that way... like this...

http://www.satelliteguys.us/hopper-zone/280898-2-hopper-1-joey-problem.html#post2822055

you got lucky and got a good tech, but a bad manager.

 

[bcwmachine]

there are other threads where it actually gets installed that way... like this...

http://www.satelliteguys.us/hopper-zone/280898-2-hopper-1-joey-problem.html#post2822055

you got lucky and got a good tech, but a bad manager.

They (Dish this area) had only installed a couple of Hopper/Joey setups, and had not installed a 2 Hopper 2 Joey setup yet so they are still learning.
I was not suprised, it was like I expected.
bcw

 

[sparc]

bump...

http://www.satelliteguys.us/hopper-zone/281454-hopper-installation-hassle.html

 

[TimberWolf]

Duo nodes are still in very limited supply in most areas and are issued to the techs as needed

 

[oldengineer]

I had the same problem. Was supposed to get 2h/2j on March 16. Tech shows up on time and says he doesn't have a duo node. Why bother showing up? He came back on March 18 and proceeded to screw up the Joey install by activating them simultaneously. Install finally completed on March 20 and system has been pretty good since.

 

[sparc]

another person confirming that at least some areas are still very limited on duo node availability:

Lastly, if there's one Hopper on a work order we're very unlikely to be carrying a duo node. Dish seems to be short on them. My office of 40~ tech has 20 duo nodes for this week.

 

[Scherrman]

Duo nodes should be available to most people by now. We have not had many issues agetting any. We go through a distributor though, not sure if that makes a difference.