Just had my initial installation on Monday. This morning my HR-20 tried to download the new software, but never completed. Tonight I called technical support because I was in an endless reset loop that never completed the restart. The technician's solutions was first to re-format the hard drive and then force download the new software. Neither solution solved the problem, so his only other solution was to send out a new receiver, which I won't receive for 2 to 5 business days!!!
No superbowl, no nothing, except a very angry customer when he stated that there were no other alternatives.
Can someone give me a number to call to complain? I switched from Dish and am totally peeved.
No superbowl, no nothing, except a very angry customer when he stated that there were no other alternatives.
Can someone give me a number to call to complain? I switched from Dish and am totally peeved.