Customer Retention Dept dead?

A

andyclap

Member

Original poster

Nov 24, 2004

11

0

• Oct 23, 2005

• #1

Called DTV twice within the last week to inquire about upgrading to HD equipment and service. I asked both times about the cost etc I was quoted $249 for the rec. When I told them I could get it cheaper at Best Buy or Walmart they basically said "ok". I then asked to speak to somebody that deals in customer retention...both CSRs said that $249 was the best offer that DTV had right now for current customers.

Is the DTV customer retention dept dead?

 

S

ShadowEKU

Expert in the Making

Supporting Founder

Jul 13, 2004

1,829

0

Frankfort, KY

• Oct 23, 2005

• #2

how long have you been with D*?

 

A

andyclap

Member

Original poster

Nov 24, 2004

11

0

• Oct 23, 2005

• #3

Over a year and 1/2

 

hdtvtechno

SatelliteGuys Pro

Jan 26, 2004

3,362

0

Wherever theres Wind theres Power - Chicago

• Oct 23, 2005

• #4

Did you actually speak with somebody from customer retention ?

 

wolfman

SatelliteGuys Pro

Aug 14, 2005

180

0

Tinley Park IL.

• Oct 24, 2005

• #5

I'm wondering if they still have a customer retention dept.

 

hdtvtechno

SatelliteGuys Pro

Jan 26, 2004

3,362

0

Wherever theres Wind theres Power - Chicago

• Oct 24, 2005

• #6

800-824-9081

 

P

platinum

SatelliteGuys Family

Sep 10, 2003

65

0

• Oct 24, 2005

• #7

i just got a hd receiver and triple lnb dish for 99.00 from retention.

 

S

slater

Well-Known SatelliteGuys Member

May 15, 2004

33

0

• Oct 24, 2005

• #8

I think that the retention dept. is so much better than customer service. Thanks for the number cause I lost it earlier.