Customer Retention
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Note that there have been reports of using the above number and getting prompted for a PIN. I have not verified if that is true or not, additionally, it is possible it is location or time dependant, so some callers may get a PIN request, while others get through directly, let us know your experience if you try the number.
Charper1...all numbers have been changed...the pin nbr needed now is only
good for a day or two....and even then they will xfer you...no more direct nbrs..
http://www.satelliteguys.us/showpost.php?p=716425&postcount=6
Kimmikat,
Go ahead and call them, if it gets you to the wrong dept, they will transfer you.
Also let us know what dept you get when you DO call them.
jimbo
I tried it and it didnt work I had to be transfered, I was told that they only give out the code for people that have to call them back within 5 days ? strange and no they did not give me a code. Not sure what the reason would be for you to have to call them back .
I was given a "direct" number to retention a couple of months ago when I had an issue with bundling discounts not be applied by Bellsouth. During that discussion, I asked about the cost to upgrade to the HR-20 and told to call when I wanted to order. I asked if I should call the 1-800 or what, she gave me the one I have now. I tried to call and order the HR-20 2 days ago and was prompted for a PIN. I spoke with CSR and they immediately transferred me without question when I stated the reason for my call. Retention answered and said I would have to wait until I got a letter in the mail as I had responded to the on line priorty waiting list. She stated no back orders now but she would not process my prder for installation until I called back and told them that I had the letter. "No sir, I have no idea when that letter may come, no I can not submit the order for you." I asked how long I should wait for the letter to arrive before I began to wonder about data bases and whether or not I will ever be contacted. "Sir, you have to wait for the letter. I'm being told they have been sent but I can not check on yours specifically." All this for a cost break to $79.00, hope it's worth it.
As far as I know, DirecTV does not service Canada, I thought one had to go through a broker to get D* in Canada, you would have to call your broker, or have someone in the U.S. call for you.
You could probably have a friend in the U.S. call directory assistance (800-555-1212 I think) and see if they have a non-800 # listed.
Pin 2341 doesn't work anymore...
They frequently change the pin, so just letting people know that pin 2341 doesn't work.
They frequently change the pin, so just letting people know that pin 2341 doesn't work.
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