Customer service over internet

[mdhef]

Why can't dish allow subscribers to access customer service through broadband instead of phone line?

 

[KAB]

Why can't dish allow subscribers to access customer service through broadband instead of phone line?

They do. On-line Chat! It's on the website, if you set up your account.

 

[Hemi 6.1]

I think he means through his receiver. I agree if your connected High Speed , You should be able to connect to the customer service right from your receiver,instead of the crappy slow phone line.

 

[jmccurrytech]

the 922 will support online chat

 

[Claude Greiner]

Maybe because it has to do with being on a secure system

 

[aklarvanto]

Secure, yes maybe that is the problem but also web chat goes over WAN and they verify some of your information right there. Aren't online movie downloads also secure? I think only reason they want us to use modem "dialup" is that we will continue to keep our recivers connected to phoneline....right?