3 months ago i signed up with top 120 programing, the hd pack, and hbo +sho promo pack. also with that the promo for the northeast for the $12 credit off the top 120 mothly programming fee for one year. Mind you the promo for the northeast is still current to this day. I have not recieved any credits for that and I just recieved the bill for the 3rd month. called customer service to rectify the problem and wouldn't you know it the answer is......sorry I can't do anything about that. my computer says you did not sign up for that promo. even tho i had called last month to get this issue resolved. So when the csr said I will take care of that, you will recieve a $36 dollar credit on your next bill and make notes on your account about the error, he was lying! No records of any such thing! this is Bullsh!t!!!!!!!!!!
Customer service sucks!!!!!!!!!!!!
- Thread starter gsxr800
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If DISH dosen't want to honor your agreement I guess your options are to pay thje $12 extra or cancel.
Try emailing ceo@dishnetwork.com and tell them whats going on. Also make sure you leave a phone number because they might just give you a call. They are VERY helpful when you encounter problems the a normal CSR wont or cant fix. 
Good luck.
Edit: Also make sure your e-mail is a nice one, those will get you alot further .
Good luck.
Edit: Also make sure your e-mail is a nice one, those will get you alot further
.
Sometimes I think that customer service is getting even worse at times. Some of them act like nothing ever goes wrong with their boxes (multiple times with refurbs shipping out) and the lack of knowledge definitely does not help.
cobra55 said:
When you have nothing else to say, revert back to your junior high days!!!!
Okay, I want to give it a try:
UP THEIR NOSE WITH A RUBBER HOSE!
wow, I feel so much better now.
gsxr800 said:
Show me a company that doesn't have call centers outside the US! Blame your government, not Dish for this one!
Galdang furners!!!cobra55 said:
(Apparently, there's a big problem with Canadians and Mexicans in Kentucky, as well.)
Ironically, they probably know the correct word is L-O-S-E. "Loose" is when something is no longer fastened correctly, which sometimes causes it to rattle around like the rocks in some ignorant hillbilly's head.gsxr800 said:
Thanks for pointing out the misspelled word captain obvious. And no I don't believe they have any idea what that word means. If the sentence doesn't start with "can I have a blue slushy" they just say "Sir, can I put you on hold?" Why do they want to put everyone on hold all the time? Because they don't have any of the answers to any of your questions! They are worthless. Call up the technical department, you will speak to an american! It takes skill and knowledge to work in that department. Their job is to work at Quickie Marts where they can sell you gas and cigarettes you idiot surfer punk.
since this thread is going nowhere (except for an argument and insult throwing).
CLOSED
Question was answered..... e-mail ceo@dishnetwork.com with the issue. And be polite
CLOSED
Question was answered..... e-mail ceo@dishnetwork.com with the issue. And be polite
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