3 months ago i signed up with top 120 programing, the hd pack, and hbo +sho promo pack. also with that the promo for the northeast for the $12 credit off the top 120 mothly programming fee for one year. Mind you the promo for the northeast is still current to this day. I have not recieved any credits for that and I just recieved the bill for the 3rd month. called customer service to rectify the problem and wouldn't you know it the answer is......sorry I can't do anything about that. my computer says you did not sign up for that promo. even tho i had called last month to get this issue resolved. So when the csr said I will take care of that, you will recieve a $36 dollar credit on your next bill and make notes on your account about the error, he was lying! No records of any such thing! this is Bullsh!t!!!!!!!!!!