Dish has returned a butt ton of defective dpp lnb's to the manufacturer. So many that we are not expecting any shipments for about two months. Guess we're gonna use up a lot of 44 switch's
defective dpp twins
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I know that CalAmp makes a lot of Dish Network dishes/lnbf's. Do they have a lot of issues with them?
Stargazer said:
Many years ago in the robust C/Ku band days when Charlie and Echosphere were producing Houston Tracker (HTS) receivers, Sharpe produced high quality tuners that by and large stood the test of time for the HTS receivers.
I still have a Tracker 8+ with the Sharpe tuner still working great. A one piece 10' perforated spun aluminum dish feeds it.
The working DPP LNBF's are the Sharpe's.
I think Dishnetwork needs to access how quality control is observed by their manufacturers a little closer.
Did any of the bad lnb's make it into the market, or where they caught before distribution, if in the market is there any means of identifyiny the Cal Amps from the Sharpe
Thanks
Bob
Thanks
Bob
dnsguy said:
I heard the same thing.
But if (when) we run out of DP Plus Twins, I seriously doubt Dish and Charlie are going to let us use 44 switches left and right.
We'll be using DP Quads or Twins for dual tuner(s) and having to run that extra line to them.
Hope they get this straightened-out before then.
Sorta wondering if the new DP Plus 33 switches will be produced in mass quantities like the 34 switch. That would definitely work when we start getting them.
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Gentleman said:
The Cal Amp ones are lighter in weight and marked Made in USA. The translucent cover has a distinct vertical hinge line between the two aperatures. The "F" connectors are attached to the lnb without screws.
The heavier Sharp model is marked Made in China and has no hinge line on the aperature cover. The "F" connectors have flanges and are fastened to the lnb with small Phillips haed screws.
Sharp Electronics manufactured the original Sony 18 inch DirecTV dishes and lnb's.
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Corporate just stated that they just cut connections with supplier. After investigation is was found to be testing or the lack there of, before releasing shipment, do not yet know all technical details yet. But dish network spends on average of $150 a truck roll, so I would say I would do the same thing.
It's good to hear that Dish Network may be listening to John Q Public and their dealer/installers.
We want quality and so do they. Anything short of that can ruin a business very quickly.
Thanks for the insider.
Those numbers and statements don't sound accurate which is why I'm curious where they came from. Who is "Corporate"?
Well corporate is a large building that I spent last week in. It is an old Meriyl Lynch building located at 9601 S. Meridian Blvd. Englewood, Co. In fact it is the very next exit off of I-25 from Direct TV's corporate Building. As for the numbers, $150 is new figure from 2006, and a very acceptable # when you factor in gas, supplies, payroll, and bad equipment (DPP twin, receivers, remanufacturing fee's). As for the statement it came from the top of the line, two men, Mr. Cutler who invented to Trouble Call Tracker Form and is incharge of compiling information and relaying it to the Board, the other Mr. Hennessey the National Quality Manager, the one who is over every Quality Assurance Specialist in the Nation. What you here from me is true, I dont get my information from forums, I just post information in forum. If you dont believe me just watch as those trouble call generating DPP twins made by that company disipate. Who are you to say those numbers aren't accurate, when is the last time you did a P&L report on america's second largest Satellite Television Provider
The $150 it costs them for the truck roll is the least of their worries!
The problem is 3 fold...
#1 They got the customer to deal with that is usually threatening disconnection if someone doesn't fix the problem ASAP. So the got the potential to loose a customer that they have about $1000 invested in.
#2 You just can't roll a truck in 3-4 days, customers are expected you to come out and fix it ASAP. So now your taking precious time away from setting up new customers, and pushing new installations out an extra few days.
#3 You don't know how many defective LNB's are still left in the field. How many customers got LNB's with intermitent problems and think the service sucks and simply switch to another provider without creating a trouble ticket to get the problem fixed.
The problem is 3 fold...
#1 They got the customer to deal with that is usually threatening disconnection if someone doesn't fix the problem ASAP. So the got the potential to loose a customer that they have about $1000 invested in.
#2 You just can't roll a truck in 3-4 days, customers are expected you to come out and fix it ASAP. So now your taking precious time away from setting up new customers, and pushing new installations out an extra few days.
#3 You don't know how many defective LNB's are still left in the field. How many customers got LNB's with intermitent problems and think the service sucks and simply switch to another provider without creating a trouble ticket to get the problem fixed.
Thanks Pimp_2 . I never doubted for a minute your authenticity as I stated in post #11, Thanks for the insider.
I am saddened that poor quality equipment has infiltrated Dish Network but happy that Dish Network has dealt with it appropriately.
Gives me confidence in the company for its future and next generation equipment yet to come.
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I'm familiar with the Meridian building. And about thirty days, give or take. ;P (sorry, but you asked.) Cutler, Hennesey. Interesting. There are days I feel for the QAS people.
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So let me get this straight. I know there is one lnb that is smallest and very light weight, I haven't seen too many of those come back as returns. There is a bigger one, haven't seen many of those returned either, and THE MONSTER, which has a brass colored plate between the connections, these have been Hell with the 625's. Which one is the bad one????
I've had a DPP twin lnbf screw up one of two tuners on two different 522 receivers that it was hooked up to. I was not sure that the lnbf was bad so I hooked it up to the same type of receiver at my place and it caused my receiver to have the same effects. I tried connecting the 522 to a good lnbf that has been working well for a long time on the other satellite receivers. The receiver gives the same response after a check switch no matter what satellite I hook it up to - indicating an issue with one of the tuners. I now believe that some of these DPP lnbfs are burning out some satellite receivers or one of the tuners in the DVR's.
By the way, Dish Network wants to charge $14.95 for known bad defective DPP twins. They also will NOT waive the $14.95 fee if you have checking account autopay with the $1.99 warranty.
It seems like Directv would be so much simpler to deal with and has a LOT cheaper hardware.
By the way, Dish Network wants to charge $14.95 for known bad defective DPP twins. They also will NOT waive the $14.95 fee if you have checking account autopay with the $1.99 warranty.
It seems like Directv would be so much simpler to deal with and has a LOT cheaper hardware.
The $14.95 is the shipping and handling fee, you can choose the second exchange option and there's no fee aside from what you pay UPS or FedEx. These were waived in the past for the CCS9601's and select known SuperDish LNBF's, but until a particular batch(es) is authorized as a known issue with DISH all of the policies are still in effect.
