Dish 500 help

I recently installed a Fortec Star dish and had to disconnect my older Dish 500 one. I connected my Fortec Star using the Dish Network Switch and ran a cable from the Fortec receiver "loop" to the Dish 500 receiver. The Fortec works fine, but I am only getting signal on the 110 W but not the 119W (and it is not being detected at all). I ran a direct connection from the satellite to my Dish 500 receiver, but I am having the same issue. I am getting a super strong signal on the 110 W, but nothing on the 119 and it' snot detected.

I called Dish support; and I got some customer service reps who know this stuff as much as I do or less reading back to me from their manuals.

Any idea to what I might be doing wrong?

Thanks.