The DishAnywhere app first stopped working on several FireTv 4k's that I had I would at times get a message stating that this device is no longer supported, others I'd get a login error Ooops something went wrong try again later. Checking MyDish for the system requirements for DA on firestick it simply shows OS 7 as the minimum requirement. The FireTV 4Ks were at greater than OS7 The one FireStick lite that I had was below OS but WAS still working. After contacting Dish and getting transfered a couple of times I got someone who asked to connect to my H3. He then cleared something when now required me to reauth all the FireStick/TV. The 4K unites that meet the min sys requirements now consistantly say this device no longer supported provides a QR code to scan for a free replacement of FireStick Lite. That link lead to a message that the free upgrade program had expired. So now not only are the 4Ks that meet the minimum requirements, not work but the Lite which didn't meet min sys but was working no longer works.
Less than a happy camper but basically say F it I'll deal with this later as it's not often we used these. Either while traveling or in the Motorhome for an outdoor TV connection. Now for the past few weeks I've got a new Dish Anywhere issue. Now on my iPhone. The app starts by saying that it's attempting to restore my session. After a minute or so it says I must login. I provide my login and pass and after about another minute it returns a login error Ooops something went wrong please try again later. Try again. Wait a few days try again. Try deleting the app and cache, reinstall and launch get the same darn thing. So finally call Dish. Muttle the way through the language barrier. Finally am told that they will enter a ticket and the engineers will look at this. Please call back in 7-10 days to see if it has been resolved. ????? What I need to call you back to see if you have fixed my problem?? Yes it can be fixed over the error, so you can just call back in 7-10 days to see the status. Wait let me get this right I have a problem you are going to create a ticket and someone may or maynot fix it in 7-10 days but they won't call me to advise me or to see if what they may or may not have done resolved the problem? So it's on me the customer, that has the issue to follow up with you to see if you have fixed my problem. Yes. Ok Carol not saying you don't know what you are doing, but could you possibly transfer me to a higher tier of support or to a support channel that deals with the internet bassed apps. No I am quite capable to solve your problems and I have created the ticket which you can check in 7-10 days to see if it has been resolved.
So at this point I know I am geting no further with my issue and that my patience level is about at 0 partly due to quitting niccotine, some health issues, and a whole lot of very poor customer support! So before I turn into a total butthole and just go totally batcrap crazy on Carol (which reminds me do they have a list of names that they pick from?) I say well I see I'm getting no further to thank you for your time, have a wonderful night and byebye then ended the call as the byebye was still leaving my mouth.
Well that changed gears and turned into a bit of a rant. My ultimate question being is anyone else having issue with DA on Fire devices or IOS? The FireTV devices are at or above OS7 which dish lists as min sys and the iPhone is well above IOS 12. Oh one other piece of the puzzle on one of the 4K FireTvs the Dish rep suggested deleting the app then redownload. I deleted but then could not download. HELP!!!!
Less than a happy camper but basically say F it I'll deal with this later as it's not often we used these. Either while traveling or in the Motorhome for an outdoor TV connection. Now for the past few weeks I've got a new Dish Anywhere issue. Now on my iPhone. The app starts by saying that it's attempting to restore my session. After a minute or so it says I must login. I provide my login and pass and after about another minute it returns a login error Ooops something went wrong please try again later. Try again. Wait a few days try again. Try deleting the app and cache, reinstall and launch get the same darn thing. So finally call Dish. Muttle the way through the language barrier. Finally am told that they will enter a ticket and the engineers will look at this. Please call back in 7-10 days to see if it has been resolved. ????? What I need to call you back to see if you have fixed my problem?? Yes it can be fixed over the error, so you can just call back in 7-10 days to see the status. Wait let me get this right I have a problem you are going to create a ticket and someone may or maynot fix it in 7-10 days but they won't call me to advise me or to see if what they may or may not have done resolved the problem? So it's on me the customer, that has the issue to follow up with you to see if you have fixed my problem. Yes. Ok Carol not saying you don't know what you are doing, but could you possibly transfer me to a higher tier of support or to a support channel that deals with the internet bassed apps. No I am quite capable to solve your problems and I have created the ticket which you can check in 7-10 days to see if it has been resolved.
So at this point I know I am geting no further with my issue and that my patience level is about at 0 partly due to quitting niccotine, some health issues, and a whole lot of very poor customer support! So before I turn into a total butthole and just go totally batcrap crazy on Carol (which reminds me do they have a list of names that they pick from?) I say well I see I'm getting no further to thank you for your time, have a wonderful night and byebye then ended the call as the byebye was still leaving my mouth.
Well that changed gears and turned into a bit of a rant. My ultimate question being is anyone else having issue with DA on Fire devices or IOS? The FireTV devices are at or above OS7 which dish lists as min sys and the iPhone is well above IOS 12. Oh one other piece of the puzzle on one of the 4K FireTvs the Dish rep suggested deleting the app then redownload. I deleted but then could not download. HELP!!!!
