Dish Bankruptcy - Business as Usual

[fmj77]

SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm

After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.

www.lightreading.com

Mr. Morris is no journalist. That article reads like a political hit job.

 

[NYDutch]

That's ok, I'm sure Verizon will be happy to take them.

Yep, they could stick it in with thier other dozen or so MVNO's, including the five they own.

 

[dishstaller]

That article reads like a political hit job.

You can say that for about 90% of so-called news articles these days.

 

[slow_poke_pete]

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

 

[comfortably_numb]

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

 

[Juan]

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

Was that a back door compliment for Verizon?

 

[dishstaller]

Meanwhile att is getting rid of overseas call centers

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

 

[Almighty1]

Even 23 years ago, Verizon was known for having quality customer service. T-Mobile had quality customer service too but just poor mobile service. AT&T when it was still known as AT&T Wireless, Cingular Wireless both had poor customer service. This was when all three were providing customer service from the U.S. so even in the U.S., some companies are still better than others as it still depends on who they hire. That's the same reason AT&T Broadband Inc. which was basically their Cable TV never gotten far and got sold to Comcast.

 

[comfortably_numb]

And THAT was when I realized just how incompetent most of the people are who run these companies

I wouldn't call it incompetence necessarily, it's just that the customer is only a device now, the old idea that you need to spend money to make money has been forgotten. They're not looking at the long game. They're looking at immediate exposure and shareholder value. Spending a lot of money on local call centers might be a good long term investment, but it doesn't do anything for them in the short term. That's what the blank stares were about, they thought YOU didn't get it.

 

[comfortably_numb]

Was that a back door compliment for Verizon?

And TMO. If anybody's lagging behind the most, it's ATT.

 

[ERSanders]

The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!

 

[navychop]

So you have a MBA?

 

[Juan]

The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!

I thought it was when Bill Gates stole DOS

 

[dishdude]

I thought it was when Bill Gates stole DOS

And Steve Jobs stole the mouse and GUI

 

[ERSanders]

The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!

Actually I survived despite them for 31 years and two expait assignments. But the quest for the current quarter's profits doomed long term vision, planning and actions.