Dish Bankruptcy - Business as Usual

[slow_poke_pete]

ATT has the best service by far in my area, with Verizon being a distant second. T Mobile service is non-existent in these parts.

even since they got the first responders contract they upgraded there network!!! i remember when it was cingular i used to call it single bar and that was before it became cingular to

 

[comfortably_numb]

Verizons a 1 bar service in my area along with t-mobile

Where?

Verizon's speed issues are well documented- I believe the consensus is they screwed up their home internet build-out and their towers are too congested.

 

[slow_poke_pete]

Where?

Verizon's speed issues are well documented- I believe the consensus is they screwed up their home internet build-out and their towers are too congested.

LA!!!

 

[slow_poke_pete]

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

AGREE!! DTV was the perfect example of what you said!!!

 

[comfortably_numb]

LA!!!

Los Angeles? Louisiana?

 

[slow_poke_pete]

Los Angeles? Louisiana?

Los Angeles!!!

 

[Strega]

Mobile distinctions are often quite local. In my home: Verizon wins. In a field 3 miles from home, where I actually need the mobile data to work, AT&T is much better. At the old folks home where my parents used to live - 2 miles in the other direction, EVERYONE complains about mobile service.

 

[navychop]

Los Angeles!!!

Monotone food.

 

[JSheridan]

AT&T runs First Net which was set up so first responders have a signal almost everywhere, which is the case around here and up and down the east coast when I've been traveling. In my experience T-Mobile has the fastest network but patchy coverage while Verizon has a slow network and also patchy coverage as well. We also have a iPhone on T-Mobile and one on Mobile-X which uses the Verizon network, so comparison is easy.