Hi.
Well, as a lifetime techie, this one caught me off-guard:
EQUIPMENT $15.00 ................... But it's not "equipment", it's "service" ??? (and isn't service "programming" packages?)
WHAT: I am trying to keep my DISH fees as low as possible. I saw a $15.00 monthly fee for my Hopper 3 receiver, thought that I could eliminate that by buying my own Hopper 3 for $100. (I only have ONE Hopper 3. No Joey's or anything else)
Did that, and then found out that even if I have my own receiver, the $15.00 "equipment" fee remains, as it's their way of providing the service, and it's the service for which I am paying.
(I tried to discuss how this was equivalent to the cable modem rental of Internet service... but they state that their definition and billing of the service is different.)
Worse, I was told that there is no reduced fee if it was customer owened. $15.00 is $15.00, and that's it.
---------------------
Is that right? Is there someone from DISH that can verify that there is no reduced or eliminated fee?
Is there some sort of magic words that I need to say to have a customer service agent look for a reduced fee?
Thanks, and my appologies if this has been asked before.
Vincent
Well, as a lifetime techie, this one caught me off-guard:
EQUIPMENT $15.00 ................... But it's not "equipment", it's "service" ??? (and isn't service "programming" packages?)
WHAT: I am trying to keep my DISH fees as low as possible. I saw a $15.00 monthly fee for my Hopper 3 receiver, thought that I could eliminate that by buying my own Hopper 3 for $100. (I only have ONE Hopper 3. No Joey's or anything else)
Did that, and then found out that even if I have my own receiver, the $15.00 "equipment" fee remains, as it's their way of providing the service, and it's the service for which I am paying.
(I tried to discuss how this was equivalent to the cable modem rental of Internet service... but they state that their definition and billing of the service is different.)
Worse, I was told that there is no reduced fee if it was customer owened. $15.00 is $15.00, and that's it.
---------------------
Is that right? Is there someone from DISH that can verify that there is no reduced or eliminated fee?
Is there some sort of magic words that I need to say to have a customer service agent look for a reduced fee?
Thanks, and my appologies if this has been asked before.
Vincent