Rather wordy, but not even a complete detail of the problems I have had over the last year. Sent the text below to ceo@echostar.com
I am fed up with Dish Networks lack of ability to solve my reception problem.
Since April of last year, I have spent hours on the phone and had over six visists by technicains. This is after a VIP622 upgrade.
Technician #1 - Did not have a clue about what was discussed with Dish over the phone for the initial upgrade to the above receiver.
He could not get the new receiver to work. Finally left without completing the installation.
Technician #2 - Was able to get the ViP622 receiver to work. But it failed two days later. (unable to get a signal)
Technician #2 - Returned the following week, swapped a few parts outside. Reception fixed. Lasted about a month.
Several phone calls involving myself troubleshooting for Dish Network, moving receivers around, etc. Tech support send a new vip622 receiver
Technician #3 - Tuned dish, verified new receiver would work, lasted about two months or so. 129 satellite was not coming in, gave up due to high work load.
This year I finally had time to get someone out.
Technician #4 - This guy was terrible. He kept changing his mind about what was wrong. The only thing he did was run one new cable from the DPP switch to the VIP622 receiver. Could not tune dish due to wet roof. I understand the safety issue. It was early Sat morning, I asked him to come back that afternoon, he said he did not have time because he was installing an Internet Dish at stated that those take over seven hours to install. I researched this on the internet and most installers say that it takes no more than 3. The technician asked me to wait two weeks before calling in the troubleshooting department because he would not get paid for the service call. Then he left.
Called Dish Network, they wanted to charge for a technician to return. I said no, it was under the 90 day warranty.
Technician #5 and #6 - Two guys came out, replaced several cable fittings. Tuned dish, everything was okay for about four hours.
Called Dish back, we set up for a technician to come back out on Saturday the 23rd of June.
On Thursday the 21st, a technician (#4) showed up unnanounced. I happened to have a guest staying the night at the house, but he did not know about the satellite problems. The technician was shown the VIP622 receiver, said he could not find anything wrong. That is not true. I came home that evening and had the same problems. The technician called me on my cell phone, I told him we had set the service call for Saturday. He was upset, stated that he wanted to fix it today, when I told him we could not be there until 5:30 PM, he said "I ain't coming out that late. I will move the service call back to Satrurday"
I called Dish Network to complain about this, asked for a supervisor, he hung up on me while I was telling him about the problems I have been having. (I had waited for 15 minutes for him to come to the phone)
I am giving Dish one more chance today. If they cannot solve the problem, they are out of here.
I am fed up with Dish Networks lack of ability to solve my reception problem.
Since April of last year, I have spent hours on the phone and had over six visists by technicains. This is after a VIP622 upgrade.
Technician #1 - Did not have a clue about what was discussed with Dish over the phone for the initial upgrade to the above receiver.
He could not get the new receiver to work. Finally left without completing the installation.
Technician #2 - Was able to get the ViP622 receiver to work. But it failed two days later. (unable to get a signal)
Technician #2 - Returned the following week, swapped a few parts outside. Reception fixed. Lasted about a month.
Several phone calls involving myself troubleshooting for Dish Network, moving receivers around, etc. Tech support send a new vip622 receiver
Technician #3 - Tuned dish, verified new receiver would work, lasted about two months or so. 129 satellite was not coming in, gave up due to high work load.
This year I finally had time to get someone out.
Technician #4 - This guy was terrible. He kept changing his mind about what was wrong. The only thing he did was run one new cable from the DPP switch to the VIP622 receiver. Could not tune dish due to wet roof. I understand the safety issue. It was early Sat morning, I asked him to come back that afternoon, he said he did not have time because he was installing an Internet Dish at stated that those take over seven hours to install. I researched this on the internet and most installers say that it takes no more than 3. The technician asked me to wait two weeks before calling in the troubleshooting department because he would not get paid for the service call. Then he left.
Called Dish Network, they wanted to charge for a technician to return. I said no, it was under the 90 day warranty.
Technician #5 and #6 - Two guys came out, replaced several cable fittings. Tuned dish, everything was okay for about four hours.
Called Dish back, we set up for a technician to come back out on Saturday the 23rd of June.
On Thursday the 21st, a technician (#4) showed up unnanounced. I happened to have a guest staying the night at the house, but he did not know about the satellite problems. The technician was shown the VIP622 receiver, said he could not find anything wrong. That is not true. I came home that evening and had the same problems. The technician called me on my cell phone, I told him we had set the service call for Saturday. He was upset, stated that he wanted to fix it today, when I told him we could not be there until 5:30 PM, he said "I ain't coming out that late. I will move the service call back to Satrurday"
I called Dish Network to complain about this, asked for a supervisor, he hung up on me while I was telling him about the problems I have been having. (I had waited for 15 minutes for him to come to the phone)
I am giving Dish one more chance today. If they cannot solve the problem, they are out of here.
