I am as frustrated by the reschedules also. My wife said switch to Direct. For $500 to get Direct in 3 rooms and have an add on PVR or even more for VOOM, I'll find the patience to have a HD tuner for $150
I think we have finally learned that most people who threaten to leave will leave regardless of any consolation or won't leave even if they don't get what they want/demand. There is no point in debating either way.