Ok on May 14th I originally suspended my Dish Network account. I was moving and my wife and I decided that we would look into going to cable in our new home. We only have one cable provider available to us and it doesnt offer as many channels as Dish. So I went back to Dish same day on the 14th. A Customer Loyalty specialist (I can provide the numbers they give you as identifiers) spoke to me about Dish Mover, I had been told that I couldnt get ABC,NBC,CBS Kansas City channels in my new location. I asked the Customer Loyalty specialist about this and he said I could get the National feeds of ABC,NBC and CBS. I would have to choose between East or West Coast for those channels. I said if thats all I have to do to get ABC,NBC and CBS that wouldnt be a problem. So I agreed to do a Dish Mover and he offered to upgrade my recievers with my move as I had been a Dish customer for about 5 years. He also told me to speak to the Customer Loyalty agent when my new system was activated to make sure the 2nd appointment was set up. He also said to call before they install the first 2 recievers and recheck the order.
I called on June 1st and spoke with another Customer Loyalty agent and they reconfirmed everything and again I asked all the questions including ABC,NBC and CBS, and was assured that it was not a problem. So finally on June 4th they came and hooked up 2 of the recievers and said they had to do the 3rd reciever on another install as I had been told. Well we noticed we didnt have ABC,NBC and CBS. We decided to wait and see if they came up later. When they still werent working I called back on June 10th and asked where ABC,NBC and CBS were on my channels as we couldnt find them. This Customer Loyalty agent tells me that she cant add them to my account because the open service order wouldnt allow her to change anything on my account until the second installation was complete and to again speak with a Customer Loyalty agent after the recievers are activated and they could add them at that time.
Well today rolls around and the installer arrived at 4pm. So I leave work early to come home and make sure its all taken care of. The installer gets everything set up and he calls in to Dish. The normal CSR then tells me I cant get ABC,NBC,CBS and I tell them I need the Customer Loyalty/retention (whatever) specialist because they supposedly have this all set up. I then get to another Customer Loyalty agent who tells me I cant get any ABC,NBC and CBS from ANYWHERE!!! I ask them to look up the notes from the previous 3 calls. I tell them what I was told by each customer loyalty specialist. He again tells me that I cant get ABC,NBC and CBS here. I ask to speak to another supervisor as I have only had service for 6 days and this is the opposite of what the previous 3 CSR's had told me. Needless to say I got to the Executive Level support and got the same song and dance and semantic games of National vs Local. I spoke in plain ENGLISH to all 3 levels of support the same questions I had written down from the beginning. I gave the numbers of every rep I had spoken to and they still refuse to let me out of my contract as I was lied to. They want me to pay $250 to cancel my account. NOw I wouldnt have gone back to them without ABC,NBC and CBS. IF I had been told up front the truth, this wouldnt be a problem but they had made it one by lying to me or trying to play word games. They wouldnt hear my argument, still stating that I had to pay $250 to cancel the service(thats only been working 6 days). Its not about the money its about the principal at this point. They flat out lied to me about the service I would be recieving and absolutely refuse to do anything about it. I will probably cancel this service in the morning as I paid off and closed the CC card they had on file. But I just wanted to post this here as its very shady business practices and the combative attitudes that I recieved while trying to resolve this problem have completely soured me on anything to do with Satelite Televison. I used to recomend Dish and sent several people to try them out but I will NEVER come back or do business with them again. If I ran my business in such a manner I would be sued out of business. I cant believe the way I was threatened with damage to my credit, and other consequences for the way they lied and to me about what is basic service.:rant:
I called on June 1st and spoke with another Customer Loyalty agent and they reconfirmed everything and again I asked all the questions including ABC,NBC and CBS, and was assured that it was not a problem. So finally on June 4th they came and hooked up 2 of the recievers and said they had to do the 3rd reciever on another install as I had been told. Well we noticed we didnt have ABC,NBC and CBS. We decided to wait and see if they came up later. When they still werent working I called back on June 10th and asked where ABC,NBC and CBS were on my channels as we couldnt find them. This Customer Loyalty agent tells me that she cant add them to my account because the open service order wouldnt allow her to change anything on my account until the second installation was complete and to again speak with a Customer Loyalty agent after the recievers are activated and they could add them at that time.
Well today rolls around and the installer arrived at 4pm. So I leave work early to come home and make sure its all taken care of. The installer gets everything set up and he calls in to Dish. The normal CSR then tells me I cant get ABC,NBC,CBS and I tell them I need the Customer Loyalty/retention (whatever) specialist because they supposedly have this all set up. I then get to another Customer Loyalty agent who tells me I cant get any ABC,NBC and CBS from ANYWHERE!!! I ask them to look up the notes from the previous 3 calls. I tell them what I was told by each customer loyalty specialist. He again tells me that I cant get ABC,NBC and CBS here. I ask to speak to another supervisor as I have only had service for 6 days and this is the opposite of what the previous 3 CSR's had told me. Needless to say I got to the Executive Level support and got the same song and dance and semantic games of National vs Local. I spoke in plain ENGLISH to all 3 levels of support the same questions I had written down from the beginning. I gave the numbers of every rep I had spoken to and they still refuse to let me out of my contract as I was lied to. They want me to pay $250 to cancel my account. NOw I wouldnt have gone back to them without ABC,NBC and CBS. IF I had been told up front the truth, this wouldnt be a problem but they had made it one by lying to me or trying to play word games. They wouldnt hear my argument, still stating that I had to pay $250 to cancel the service(thats only been working 6 days). Its not about the money its about the principal at this point. They flat out lied to me about the service I would be recieving and absolutely refuse to do anything about it. I will probably cancel this service in the morning as I paid off and closed the CC card they had on file. But I just wanted to post this here as its very shady business practices and the combative attitudes that I recieved while trying to resolve this problem have completely soured me on anything to do with Satelite Televison. I used to recomend Dish and sent several people to try them out but I will NEVER come back or do business with them again. If I ran my business in such a manner I would be sued out of business. I cant believe the way I was threatened with damage to my credit, and other consequences for the way they lied and to me about what is basic service.:rant:
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