Dish lied to me!

[memo90061]

OK so here's the story. I called Dish Network on March 4th to cancel because it was getting to expensive for me. On sunday March 8 I got a call from Dish Network, it was a DN specialist. He was trying to convince me to stay. He offered Dish Latino for free for 3 months. I asked him if there would be a reconnection or any other fees (knowing Dish and all their fees) the guy said no. I decided to accept the offer. He told me I would have to call within 90 days so I don't get charged.

Today I just got a bill of 140 dollars, the bill is for 2 months in advanced. I thought it was going to be for free. :// I called Dish Network right now and they told me that Dish Network never calls their customers. I started to wonder who called. They transfered me to a specialist and I told him everything all over again. He offered me more packages for free for the next 6 months. I didn't want to accept this because I would probably be charged again. I decided to cancel. So a box should arrive from UPS soon.

 

[thiggin2]

Well they are full of crap if they told you Dish doesn't call. When I cancelled they called me the next day trying to get me back.

 

[memo90061]

That's what I told them. It took them 4 days for them to call me. :/

 

[xterra]

No way Dish doesn't lie! Tell us something we don't already know.

 

[Rey]

Well they are full of crap if they told you Dish doesn't call. When I cancelled they called me the next day trying to get me back.

after ten years they didn't hesitate nor did they ever call after i canceled less than a year ago. the feeling is mutual

 

[r424chevy482]

Dish has never lied to any of their subs

 

[Stargazer]

It might depend on what package you had.

 

[memo90061]

I know they have lied about other things but I just can't believe they lied on this. -_- Oh well! It already happened.

 

[j8.]

they do call,, id call back ask for a supervisor and explan if that dont work then ask for there loyalty department... also when i call i ask for a american lol or hang up till i get 1, seams those foriners they have dont understand nothing.. been with them like 6yrs now can tell u lots nightmares, one time i got 4 deffrent answers for 1 question ..

 

[mikenewy]

copy the original post in email to ceo, that's the easiest way to get past the csr police.

 

[Roxor]

No way Dish doesn't lie! Tell us something we don't already know.

Lie? No! Not tell the truth? Yes!

 

[skyviewmark]

Anytime you cut off, you start again like a new customer.. You get a bill for the first two months of service.. The only question is did they charge you a reconnect fee of $25 like they do everyone who reconnects.. If they promised to waive that and didn't then you may have a beef.. But you will not have a beef on the two month charge.. It's standard.

 

[Stargazer]

If you disconnect service early then they will refund the remaining balance on your account that you paid ahead unless you pay annually in which they do not refund annual payments.

 

[BK94541]

U are not ALONE.. Dish has the F-UP billing service problem. I upgrade back in October, Add new DVR and EX /package, they charge me instead $120 to $257…I fighting since OCT & talked to 3 superviser and manager till now, they say next month would be ok charge delete this and that refund this and that, and next month after same old sh*t over & over!! till now is march cant get they sh*t together!! Is REAL AWFUL in billing cycle..They should FIRED everyone in billing DEP and reorganize the system! U and me no alone alots people I know have the same old issue with DISH billing!

 

[apollog]

I got 6 months of HD free, HBO and Starz free for 3 months and $10.00 off every month for 12 months. They do call, I think they call them retention managers.

 

[Totoro]

They won't lie to you


...as long as you don't talk to them.

 

[Rey]

i understand the posts about dish lying but what sat or cable co out there is completely honest? doesn't exist.

 

[Laserich]

Especially if they're never challenged and never called out on it.