As you can probably guess, this isnt a really good story with Dish Network. I've been a pretty happy customer w/ Dish Network for the past 3 years. I've been through 3 moves, and a HD DVR upgrade so I'd like to consider myself a good longstanding customer.
On Feb 1, 2009, As you all are aware, Dish Network's HD only packages became available to all existing customers. I went online that day and changed my package. I really only watch 2-13, TNT, TBS, and FSN West (RSN). I changed my package from the Top 200 + HD to the Bronze HD Only package. It did exactly what I wanted. I dropped worthless channels I dont watch.
About 4/17/2009 I get home from work and FSN West is gone! Channel 417 is just purely missing. Now I verified my phone line is always connected. I had just gotten KCAL 9 HD within the past couple days and boom, gone. I called to find out what happened and was immediately told I didnt have it. I insisted I did. We basically went back and forth on the phone, got nowhere fast, got a supervisor, who did nothing, other than offer me a 2 - $10 credits for 2 months for my inconvenience. To me thats unacceptable, you dont just turn off a channel on a customer (even if its a system glitch) like that. What would you do if your bank said, woops we meant to charge you a fee for that? Terms and Conditions just dont change like that.
So bottom line is, I had no choice but to take the credit for the time being so I can get the lousy channel (basically it costs $10 more a month for the Silver HD only). I emailed executivecustomerservice(removed).com. Got a reply from:
Anthony (removed for protection)
Dispute Resolution Specialist
Dispute Resolution Team
Dish Network, LLC
anthony(removed)@dishnetwork.com
Replied back to him, and no response for 2 whole weeks. Worst customer service ever. I dont see how this company is in business with the lousy service their executive team gives. At this point I'd like to talk to the CEO and ask him WTF is going on. I've followed up with this Anthony fellow twice and no reply still.
I guess bottom line is, you get what you pay for... lousy customer service.
Anyone else experience similar DVR 622 disfunction and horrible service?
On Feb 1, 2009, As you all are aware, Dish Network's HD only packages became available to all existing customers. I went online that day and changed my package. I really only watch 2-13, TNT, TBS, and FSN West (RSN). I changed my package from the Top 200 + HD to the Bronze HD Only package. It did exactly what I wanted. I dropped worthless channels I dont watch.
About 4/17/2009 I get home from work and FSN West is gone! Channel 417 is just purely missing. Now I verified my phone line is always connected. I had just gotten KCAL 9 HD within the past couple days and boom, gone. I called to find out what happened and was immediately told I didnt have it. I insisted I did. We basically went back and forth on the phone, got nowhere fast, got a supervisor, who did nothing, other than offer me a 2 - $10 credits for 2 months for my inconvenience. To me thats unacceptable, you dont just turn off a channel on a customer (even if its a system glitch) like that. What would you do if your bank said, woops we meant to charge you a fee for that? Terms and Conditions just dont change like that.
So bottom line is, I had no choice but to take the credit for the time being so I can get the lousy channel (basically it costs $10 more a month for the Silver HD only). I emailed executivecustomerservice(removed).com. Got a reply from:
Anthony (removed for protection)
Dispute Resolution Specialist
Dispute Resolution Team
Dish Network, LLC
anthony(removed)@dishnetwork.com
Replied back to him, and no response for 2 whole weeks. Worst customer service ever. I dont see how this company is in business with the lousy service their executive team gives. At this point I'd like to talk to the CEO and ask him WTF is going on. I've followed up with this Anthony fellow twice and no reply still.
I guess bottom line is, you get what you pay for... lousy customer service.
Anyone else experience similar DVR 622 disfunction and horrible service?
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