I got service a week ago Saturday and am so disappointed I have canceled. First off I will discuss the equipment. I got 2 722s. Both have very loud fans (one being worse than the other). Even when they are turned off they sound like a buzz saw.
My second issue is the washed out soft picture on my new 46 inch Samsung LCD. This may not be noticeable on a screen say 37 inches or less as my 32 inch looks okay. I compared the PQ on over the air HD, Comcast HD, and Dish HD and couldn't get over the difference. Has anyone with this large of a TV tried and seen these results?
My final experience is the kicker. I was told over the phone that I would get use of two HD DVRs with a 2 year commitment which was fine considering the package I was signing up with.
The installer came and found out that there was a $249 upgrade fee which I reluctantly agreed to considering over 2 years the monthly service would break down to a manageable monthly fee similiar to Comcasts $13 a month.
Now they tell me that the upgrade fee is non refundable so not only am I stuck with the $240 cancellation fee but also the upgrade fee for a service/receiver that was used for one week. Don't even tell me Dish Network won't charge an upgrade fee on that same receiver for the next customer. That is stealing and the I welcome any recourse suggestions.
The receiver had some innovative features, it's a shame the HD PQ had to bring out the unexceptable customer relations of Dish Network.
My second issue is the washed out soft picture on my new 46 inch Samsung LCD. This may not be noticeable on a screen say 37 inches or less as my 32 inch looks okay. I compared the PQ on over the air HD, Comcast HD, and Dish HD and couldn't get over the difference. Has anyone with this large of a TV tried and seen these results?
My final experience is the kicker. I was told over the phone that I would get use of two HD DVRs with a 2 year commitment which was fine considering the package I was signing up with.
The installer came and found out that there was a $249 upgrade fee which I reluctantly agreed to considering over 2 years the monthly service would break down to a manageable monthly fee similiar to Comcasts $13 a month.
Now they tell me that the upgrade fee is non refundable so not only am I stuck with the $240 cancellation fee but also the upgrade fee for a service/receiver that was used for one week. Don't even tell me Dish Network won't charge an upgrade fee on that same receiver for the next customer. That is stealing and the I welcome any recourse suggestions.
The receiver had some innovative features, it's a shame the HD PQ had to bring out the unexceptable customer relations of Dish Network.
). I am NO FAN of Dish customer service but I have a 622 and a 722 hooked up to a 42" LCD & a 65"RPTV. HD picture quality is excellent on both. SD varies between poor to ok depending on the channel but this is the norm for HD TVS. Both sets can receive locals OTA as well and the PQ is about the same as from Dish. Something isn't hooked up or adjusted correctly. My 1st guess has already been mentioned---the receivers are set for 480p instead of 720p or 1080i. That's what happened to me on my 1st HD receiver install. I've seen posts where an inept installer actually hooked up an HD receiver via composite instead of component or HDMI. Your TV needs to be tweaked for whatever input you're using as well. Whatever the set up is for OTA may not be best for satellite.
