I understand that. you don't think there should be more flexibility for those who let's say have lost their jobs or some other serious type of situation? maybe some monthly installments until the full amount is payed. or reduce some of the fees for these people that need help? i'm not talking about some dead beat that is intentionally trying not to pay or get out of a contract for no valid reason. when signing into a contract we all know the conditions of these contracts but sometimes there are things that happen which are out of our control.
Here is the problem with that...
17 years ago my office caught on fire, we had no insurance and had to pay out roughly $50,000 to do all of our own repairs. It took us for just about everything we had, almost lost the business and almost lost our house over this.
Nobody came to us and said "Im sorry you had a fire, here let me help you out with some of your bills" As far as the people I owed money to for bills, they wanted their money and they wanted their money now.
I had a simmilar situation at my house 4 years ago when my house burned down. We did have insurance, but still nobody offered to help me with paying some of my bills. Everyone wanted their money, and when some of the contractors found out insurance was involved they wanted even more money. Sure insurance paid for everything, but I never got any special treatment from anyone.
All my receivers burned up that I had for DISH Network, do you think I went crying to DISH Network asking for them to be replaced for Free like everyone else? I ended up buying all new equipment, and then turned the bill into the insurance company which is how it was susposed to work
Why should anyone be given a special exception from their contract just because of their situation? They signed the agreement, I expect these customers to keep their agreement.
The only ones that should be let out of their contract are the ones who get deployed over seas to serve our country and who die, or have a well documented installaton issue that cannot be resolved after several attempts.
I even dissagree even over letting a customer out of their contract over a line of site issue if they move and their new house is blocked with trees. Maybe not the entire cancellation fee, but the customer should have to pay something and have to consider it a part of their moving expenses. Its not DISH Networks fault you moved to the middle of a forrest or to the wrong side of the building.
The thing that irritates me the most is customers who loose their Job, and the first thing they do when they get home is cancel everything that they think they can live without to cut on expenses. These people cancel their DISH Network to try to save $50 per month, yet end up oweing a $200 cancellation Fee. The smart thing to do would have been to downgrade to the welcome package at $10 per month, get some basic Tv back in your house and then when you get another Job go and up the package back to what you had before. So thats really smart, you loose your Job and have no money, yet spend $200 to cancel your Dish to save $50 per month when all they needed to do was downgrade their package.