yep. charging cancellation fees on people's account without permission should never be allowed. i agree with that lawsuit. imo those fees are a bit excessive too.especially when you consider that Directv in many of these cases do get the hardware back just to pass it on to the next customer.
DISH Network to pay $5.99 million in settlement
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yep. charging cancellation fees on people's account without permission should never be allowed. i agree with that lawsuit. imo those fees are a bit excessive too.especially when you consider that Directv in many of these cases do get the hardware back just to pass it on to the next customer.
Thats a bunch of crap that those customers are getting anything. 90% of these complaints are Bullsh!t from customers trying to get out of paying for somehing that they truely do owe Dish.
I have gotten a 3-4 attorney general complaints over the years, all Bullsh!t and not true. I have made it a point to see to it that the customer got nothing from me.
If the customer wants to work it out with me, then I might agree to give them something, but I don't give anything to customers who complain
I have gotten a 3-4 attorney general complaints over the years, all Bullsh!t and not true. I have made it a point to see to it that the customer got nothing from me.
If the customer wants to work it out with me, then I might agree to give them something, but I don't give anything to customers who complain
I think what your refering to is customers credit cards being charged cancellation fees after they cancel.
The problem is that the only way your going get your money from some of these people is if you take it from their credit cards, as most customers will throw away the bill if you try to bill them for it.
You know everyone is getting all up in arms over cancellation fees charged by the cable, satellite and wireless companies to customers who break the contracts. The customers fail to realize that you can't offer Free Free Free without having these types of contracts.
Reduce or eliminate the cancellation fees, and the promotions and offers are simply not going to be as good and its going to cost everyone more money in the long run
I understand that. you don't think there should be more flexibility for those who let's say have lost their jobs or some other serious type of situation? maybe some monthly installments until the full amount is payed. or reduce some of the fees for these people that need help? i'm not talking about some dead beat that is intentionally trying not to pay or get out of a contract for no valid reason. when signing into a contract we all know the conditions of these contracts but sometimes there are things that happen which are out of our control.
I understand that. you don't think there should be more flexibility for those who let's say have lost their jobs or some other serious type of situation? maybe some monthly installments until the full amount is payed. or reduce some of the fees for these people that need help? i'm not talking about some dead beat that is intentionally trying not to pay or get out of a contract for no valid reason. when signing into a contract we all know the conditions of these contracts but sometimes there are things that happen which are out of our control.
You don't have control over whether or not you've proven to your boss that you're worth keeping? How about people start taking responsibility for both the good and the bad in their lives, instead of blaming the economy for everything? Life, sh*t happens and you deal with it the best you can. If you can't do that, you shouldn't be getting pay-tv, signing contracts, or born.
Seriously, "Can I have a layaway plan on my bill because life happened?" Hell, can I dissolve my loan debt because I'll never be able to pay it back? That's financial hardship, right?
i'm just asking claude's opinion since he knows more about this part of the business than i do
i don't agree with people that blame everything on the economy. especially if they aren't responsible people. at the same time this ain't life it's just sat tv. not a necessity.
When I cancelled my Direct early, I knew there would be a fee. Everyone does that signs up for such service. If you are not sure.....ASK!!. If you don't want to take the risk... Don't sign up!!!
BTW. When I cancelled Direct the csr did ask if it was ok to charge my cc on file the early termination fee.
BTW. When I cancelled Direct the csr did ask if it was ok to charge my cc on file the early termination fee.
They already have a plan. It's called "Blame the tech." Because if it's always our fault, they never have to fix anything.
Exactly! At last count, it takes Dish roughly 18 months to begin making a profit off of a customer It may be longer now. We were told these numbers late last year. And that's if there's no trouble calls built. Customers get Dish, and cancel 2 months later, Dish is out a lot of money. Without the contracts, it wouldn't be just a handful of people doing it, it would be a LOT. There are a lot of fickle customers out there that like to change services every time the wind blows. I've seen it.
I understand that. you don't think there should be more flexibility for those who let's say have lost their jobs or some other serious type of situation? maybe some monthly installments until the full amount is payed. or reduce some of the fees for these people that need help? i'm not talking about some dead beat that is intentionally trying not to pay or get out of a contract for no valid reason. when signing into a contract we all know the conditions of these contracts but sometimes there are things that happen which are out of our control.
They do. I've done de-installations for customers who have been let out of their contracts for valid reasons. In fact, Dish is very good about letting servicemen out of their contracts if they get deployed, or transferred to an overseas assignment. They're not completely heartless. There are exceptions made. And don't pay attention to Zero. He's not very good at trolling. He needs a lot more practice. Look back through his posts. He can't decide weather or not he's a socialist or a free-market capitalist. It depends on the thread he's trolling.
Don't let him get to you.
I disagree with this, sprint at one time had a program where you paid full price for your cell phone and had no monthly contract and it worked great but for what ever reason they went to strictly contracts and free phones.
The problem here is that you as the customer have to do more than just say " hey I got downsized" or this or that happened, you have to prove it and outside of the hoops that dish makes you jump through to prove the death of a loved one who's name the contract was in I haven't heard of anyone getting out of a contract for anything else but that's not to say that it doesn't happen. I'd like to get out of my D contract due to repeated bad equipment issues and shoddy work by mastec and because of a pay cut after a transfer in my company but there's no legit way to go about it so I'm stuck with them till March of next year.I understand that. you don't think there should be more flexibility for those who let's say have lost their jobs or some other serious type of situation? maybe some monthly installments until the full amount is payed. or reduce some of the fees for these people that need help? i'm not talking about some dead beat that is intentionally trying not to pay or get out of a contract for no valid reason. when signing into a contract we all know the conditions of these contracts but sometimes there are things that happen which are out of our control.
Yes you can with many companies.
Yes you can, it is called bankruptcy, and you do not even have to prove you will never be able to pay it back, only that you are not able to pay it back now
If one is laid off, and he can demonstrate that if he must pay the $200 cancellation fee, he will have to let his kids go hungry for a week, I think it is more than reasonable to have the $200 fee waived.
Have a link? I may join the class
I'd like a link to that too.
UPDATE
I found it
http://www.directvclassactionsuit.com/
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I understand that. you don't think there should be more flexibility for those who let's say have lost their jobs or some other serious type of situation? maybe some monthly installments until the full amount is payed. or reduce some of the fees for these people that need help? i'm not talking about some dead beat that is intentionally trying not to pay or get out of a contract for no valid reason. when signing into a contract we all know the conditions of these contracts but sometimes there are things that happen which are out of our control.
Here is the problem with that...
17 years ago my office caught on fire, we had no insurance and had to pay out roughly $50,000 to do all of our own repairs. It took us for just about everything we had, almost lost the business and almost lost our house over this.
Nobody came to us and said "Im sorry you had a fire, here let me help you out with some of your bills" As far as the people I owed money to for bills, they wanted their money and they wanted their money now.
I had a simmilar situation at my house 4 years ago when my house burned down. We did have insurance, but still nobody offered to help me with paying some of my bills. Everyone wanted their money, and when some of the contractors found out insurance was involved they wanted even more money. Sure insurance paid for everything, but I never got any special treatment from anyone.
All my receivers burned up that I had for DISH Network, do you think I went crying to DISH Network asking for them to be replaced for Free like everyone else? I ended up buying all new equipment, and then turned the bill into the insurance company which is how it was susposed to work
Why should anyone be given a special exception from their contract just because of their situation? They signed the agreement, I expect these customers to keep their agreement.
The only ones that should be let out of their contract are the ones who get deployed over seas to serve our country and who die, or have a well documented installaton issue that cannot be resolved after several attempts.
I even dissagree even over letting a customer out of their contract over a line of site issue if they move and their new house is blocked with trees. Maybe not the entire cancellation fee, but the customer should have to pay something and have to consider it a part of their moving expenses. Its not DISH Networks fault you moved to the middle of a forrest or to the wrong side of the building.
The thing that irritates me the most is customers who loose their Job, and the first thing they do when they get home is cancel everything that they think they can live without to cut on expenses. These people cancel their DISH Network to try to save $50 per month, yet end up oweing a $200 cancellation Fee. The smart thing to do would have been to downgrade to the welcome package at $10 per month, get some basic Tv back in your house and then when you get another Job go and up the package back to what you had before. So thats really smart, you loose your Job and have no money, yet spend $200 to cancel your Dish to save $50 per month when all they needed to do was downgrade their package.
I wonder what contract that guy signed and broke for Directv to charge him a cancellation fee.
"Made reference to competitors’ price offers when the goods or services being compared were substantially different; "
Dish current ads claims that they cost less then Direct Tv by settling dish is saying they did make false claims and can be sued over this. The above quote is part of the settled law suit which Direct Tv can use. I know dish claims that they are not libel and did not break the law, but a settlement puts dish in a bad light.
Ps If Direct Tv continues to grow it will not sue dish--on the other hand if Direct Tv has a decline in its customer base due to Dish's ads then a suit will happen.
