Dish Networks starts on the wrong foot with me...

[vakero]

Hola from sunny Puerto Rico!

I got my Dish service installed 8 days ago(cancelled Adelphia basic cable) and for the 1st 6 days everything was running smooth. 2 days ago, the sat feed on my room(3 room setup) went dead. It keeps looking for signal while the other 2 rooms have no problems. The other problem was that my family tells me that yesterday, the signal went off and on constantly, it was slightly raining.

I called my Dish supplier to report this problems and the lady that talked me was of course: RUDE. She told me that the repair for my room will be sent out in 2-5 working days. I was like, wtf? 8 days with you, I already have problems and you gonna make me wait?

Anyways, not the kind of start you want to have with a new service....


Rant over

 

[yellowdragon]

Vakero... ¿cuándo no es pascuas en diciembre? ...

Who did the install? I know US Net is using 36" reflectors that are crappy and USED. Skytenna uses 4' reflectors for the same $49.95. I only have rain fade when it rains heavily.

Have you tried switching receivers? It might be a bad cable, a bad switch or a bad receiver...

Good luck!

 

[vakero]

Vakero... ¿cuándo no es pascuas en diciembre? ...

Who did the install? I know US Net is using 36" reflectors that are crappy and USED. Skytenna uses 4' reflectors for the same $49.95. I only have rain fade when it rains heavily.

Have you tried switching receivers? It might be a bad cable, a bad switch or a bad receiver...

Good luck!

Gracias por contestar! jejeje

US net did the install. I switched the livingroom reciever to my room and it still didnt work.

One strange thing is, that both recievers I tried turned themselves ON in like 10 segs after turning them off. This only happened in my room.

 

[yellowdragon]

Hmmm... The only thing that comes to mind is a bad switch... Unless someone with more experience has another idea...

About the rude customer service... Guess everybody who works there has that same attitude. A friend of mine had his antenna installed by the same company and had a bad job done. The installer was in a hurry, left the wires hanging from the dish. We had to tie them with zip ties.

 

[vakero]

F@ckers...

Can I give them back the equipment and use my Dish account with another suppliers equipment?

 

[yellowdragon]

That I don't know...

Guess you could demand a professional installation or call dish and tell them you're not happy with the job done by the contractor and want another company to take over...

 

[vakero]

did u get my email?

 

[vakero]

Hmmm... The only thing that comes to mind is a bad switch... Unless someone with more experience has another idea...

About the rude customer service... Guess everybody who works there has that same attitude. A friend of mine had his antenna installed by the same company and had a bad job done. The installer was in a hurry, left the wires hanging from the dish. We had to tie them with zip ties.

i did a switch test on my room's reciever and just like you said, it said no switch found.



F*cking US NET! They should be changing it today or tomorow.

 

[yellowdragon]

Let us know about your experience! Good luck!

 

[Mr Tony]

you might want to e-mail ceo@echostar.com

Be polite and tell them of your experience. Give them a number they can reach you at. They are usually quick to repond.

 

[Stargazer]

Sounds like a receiver, connection, or wiring issue.