What really gets me though,we did this song and dance nearly 5 years ago.We are loyal customers,they are always willing to give us promotions and say Thanks for being a loyal Dish customer.As I mentioned in an earlier post,we have had installers out here at least 3 times since the first audit,had receiver upgrades,HD upgrades etc,you would think they would know by now there is no tomfoolery or dirty footer work going on here.I think it's more like drawing a name out of a hat.
Dish Police back in action.
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What really gets me though,we did this song and dance nearly 5 years ago.We are loyal customers,they are always willing to give us promotions and say Thanks for being a loyal Dish customer.As I mentioned in an earlier post,we have had installers out here at least 3 times since the first audit,had receiver upgrades,HD upgrades etc,you would think they would know by now there is no tomfoolery or dirty footer work going on here.I think it's more like drawing a name out of a hat.
I understand that they need to control this to an acceptable level to those that are most likely to do it (like those with multiple receivers on the account) but they also need to do the lnb has to match the receiver thing as well. That is one thing that both receivers have in common, they both pick up signals from the same dish. The only problem with that though is the fact that some installations require two dishes then you would need to have both lnb's married at the same time to all receivers. Those with just one receiver shouldnt have to deal with it.
In reality, it was not a $5.00 CREDIT, it was a $5.00 CHARGE if you were not phone connected. The charge was done away with, so nobody lost out on any savings. Just the non-connected people did not have to pay any more.
Big difference.
I respectfully disagree with you Kab,when they did away with the credit our bill was $5 more per month.There may have been a $5 charge for folks that weren't connected,but we certainly were getting a $5 credit up until they did away with it.Once they did away with the credit,and acted as if it wasn't a big deal to have all receivers connected,I did away with our extra phone jacks and lines.If they give me the all receivers must be connected to a landline this time,tough turkey is all I can say.
Found this bit of info searching around,the link no longer works.
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Well, mine DID NOT. I stand wholly by what I said. Sorry you are working yourself up into such a frenzy over what?? Not like you, my friend.
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Frenzy?I wouldn't call it that.Perturbed,annoyed,aggravated,most definitely.I gotta ask the obvious question,have you ever been audited?If you had you would understand.Anyway,I'm done talking about it,going to try to get 30-45 minutes tomorrow to call them.I'll let everyone know what transpires.
Well when we see you in the Directv forum we'll know how it went.
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Test completed,after nearly 45 minutes.Put each receiver on channel 101,with all tvs on,go through the menu until you get to s/w,read the receiver numbers then the location id,on each receiver one by one.Sylvia was the ladies name,fairly nice for the most part.They keep insisting that the receivers needed an important update,they didn't update anything.I did get a little miffed at one point,she asked how many tvs I have,I said 6.After checking all the receivers (5) she says now go to tv number 6,ummm ok why I ask,she says you have Dish service on it,I said no I don't,use it for gaming.Other than that it wasn't so bad,did have to stop a couple of recordings but no huge loss.Anyway if you get this call you should know what to expect.
Glad it worked out for you Teehar. I'm not under contract and this 15yr customer, that has always bought his equipment, will have one answer for them. I have no tolerance for this now. Should Sylvia or anyone else from Dish call with their excuses, I'll be done with them. I'll probably go with Cox as I personally don't like contracts and with Direct there isn't anyway to not have one.
Yep,that's what I did.It was kind of funny though,at first they said how can we help you.
Duh,I'm calling you back as I was instructed to.She made it very clear that I'm not to call that number again for anything else.Kewl,you can bet your arse I won't!
Seriously, **** Dish and **** everyone who works in their audit department.
A true account stacker is way smarter than the idiots who does the audits. They simply wait till the audit police shut down all but one of their receivers, then they go around and collect all their receivers from their buddies and call in and do the audit and pass successfully everytime. Even better yet, I have heard of account Stackers use DISH Networks technology against them and have all the receivers hooked up to sling boxes to pass the audits that way.
Sure they catch a few customers here and there, but the problem is that they treat everyone they audit rudely and as if they are thieves.
Customers won't tolorate being treated this way and will cancel on that one reason alone. I have seen it happen way too many times, and many of those people are now watching Directv.
For a company that is still bleeding subscribers, I don't see how they can continue to pay people to work in a department that is susposed to make them money instead of costing them money by loosing subscribers.
A true account stacker is way smarter than the idiots who does the audits. They simply wait till the audit police shut down all but one of their receivers, then they go around and collect all their receivers from their buddies and call in and do the audit and pass successfully everytime. Even better yet, I have heard of account Stackers use DISH Networks technology against them and have all the receivers hooked up to sling boxes to pass the audits that way.
Sure they catch a few customers here and there, but the problem is that they treat everyone they audit rudely and as if they are thieves.
Customers won't tolorate being treated this way and will cancel on that one reason alone. I have seen it happen way too many times, and many of those people are now watching Directv.
For a company that is still bleeding subscribers, I don't see how they can continue to pay people to work in a department that is susposed to make them money instead of costing them money by loosing subscribers.
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