DISH Receiver Model VIP211K

[Dvx24]

For like 2 weeks I haven't been able to watch TV because I always get Complete Signal Loss, and Error 024. I've already tried everything that I could think of (resetting the receiver, replugging cables, and I also called my provider for phone support) and I couldn't fix. They will send a technician but I really want to fix it today so I can watch the Super Bowl. Let me know what other information I can provide so you can help me better!

 

[The Fat Man]

Any other TV in the house hooked to Dish? If so, are they having the same error? My suggestions: 1.) Get OTA hooked up, you can view the game by those means, if you get you local CBS affiliate's signal. 2.) If you have another functioning receiver in your house, move it to the 211k's location. 3.) If you have another receiver and it isn't functioning, your satellite dish could be off alignment. Or, you could have a bad coax cable running through your system. Sounds weird, but I accidentally split a Dish line once while running Comcast and OTA lines through the wall. I was moving my modem when I also installed OTA. I figured that since I had the wall open, I would kill 2 birds with one stone.

 

[Dvx24]

Yeah I have two other TVs and they are working but they are plugged directly to the wall without a receiver box. By the way, I live in a student complex and I've asked a couple of neighbors and their reception is fine so the signal isn't the problem.

 

[lucky86]

Maybe it has something to do with the box that feeds all the receivers in your location and something to do with the port feeding your box. Did phone support have you run a checkswitch?

 

[Dvx24]

No they didn't but I already tried that and I keep getting an error message saying "A Dish Q-Box was detected instead of a multi-dish switch. If you want to search for satellites available to your Q-Box, please press the "Scan" Button."

Also in the QAM Setup it keeps saying "Not Locked - Name Not Acquired! Signal Strength: 0".

 

[lucky86]

Yeah, I don't know too much about commercial set ups, but if its a large building with many connections i'm sure its a Q Box. If you physically have a 211 in your place then i would def get an OTA hooked up so you dont miss the game.

 

[Dvx24]

Sorry for being ignorant but I'm new to the forums, what is an OTA?

 

[Mr Tony]

over the air....aka an antenna

 

[boba]

I don't think the OTA tuner in the 211K works without a DISH sat signal.

 

[jerryez]

But the OTA tuner in his HDTV should work. He can hook up an antenna to the tv.