Dish says I own my receiver?

L

labrat321

Thread Starter
SatelliteGuys Family
Nov 6, 2004
76
0
I called and cancelled dish yesterday and the rep said they would be sending a box for me to return one receiver. I told her I had 2 receivers, a 622 and a 722. She said I only had to return the 622 because I owned the 722. Both receivers were installed at the same time as a new customer. Anyone else have this experience?
 
Scott Greczkowski

Scott Greczkowski

Welcome HOME to SatelliteGuys!
Staff member
HERE TO HELP YOU!
Sep 7, 2003
100,369
19,222
Newington, CT
Bank Error in Your Favor - Collect $200. :)
 
Scott Greczkowski

Scott Greczkowski

Welcome HOME to SatelliteGuys!
Staff member
HERE TO HELP YOU!
Sep 7, 2003
100,369
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Newington, CT
Log into your account and take a look at your equipment, it should say owned or leased there... If it says owned then print it out and keep it.
 
L

labrat321

Thread Starter
SatelliteGuys Family
Nov 6, 2004
76
0
Log into your account and take a look at your equipment, it should say owned or leased there... If it says owned then print it out and keep it.

When I log in now all options except billing and restart service is greyed out. I think I will email dish after I receive the box to return the receiver and ask them to confirm that I need to return receiver #### and do not need to return #### because it is an owned receiver.
 
M

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
12
Colorado
I called and cancelled dish yesterday and the rep said they would be sending a box for me to return one receiver. I told her I had 2 receivers, a 622 and a 722. She said I only had to return the 622 because I owned the 722. Both receivers were installed at the same time as a new customer. Anyone else have this experience?
If you would like to PM me your account or phone number, I can review the account and advise you on the status of your receiver. Just let me know, thank you!
 
Claude Greiner

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
You probably had a bad box at some point and when you went to activate the replacement the CSR marked it as an owned receiver instead of a lease.

If you feel the receiver should be leased, then send it back.

If I where you, I would send back what they ask for and wait 3-4 months. IF they don't ask for it back then go ahead and sell it on ebay.
 

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