I have never dealt with a company who's customer service is as absolutely clueless and horrible as that of Dish network! I have liked my Dish service up until now but I am done with this level of incompetence and high price! I just canceled my 622 installation and ordered cable which will be installed Monday.
I Had watched the Charlie chats and read this group for the last year to kept up to date on what's coming down the pipe so I was really excited when I saw the Charlie Chat introducing the 622, so much so that I went and bought a HD TV with my tax refund this year. Charlie made things sound good in the Charlie Chat. $299 for the 622 including install and if your market was not going to have Satellite HD locals (that's me) you could get an OTA antenna for $49. So I thought $348 for the 622 installed and I got a bunch of HD channels including locals. This price seemed high since I would actually own nothing but I was willing to pay it. So I attempted to order this.
1st try
I call dish and speak to someone who barely understands English that has no clue what I am talking about.
2cnd try
I go buy the local place where I initially signed up for dish. I find out they are no longer a retailer but just a dish installer and they tell me I have to call Dish.
3rd try
I again call dish and speak to someone who barely understands English but I think I get what I want and place my order the total is $299 plus a $49.99 handling fee. I tried to confirm I was getting the OTA antenna but the guy was so hard to understand I was not sure but I let the order stand.
4th try
I call back just to be sure I am getting the OTA antenna that the CEO of the company said I could get.I again speak to someone who barely understands English that has no clue what I am talking about. I am told that no such thing is available and If I wanted HD local I would have to handle the Antenna install on my own. I had checked and I was looking at spending around $150 to buy an antenna and install it myself. This would have had me spending around $500 to upgrade to HD with no guarantee I would get my locals in HD. At this point I canceled the 622 order and called the cable company.
In my one call to the cable company I spoke to an American that spoke good clear English, knew the products the company offered, and was able to answer every question I threw at her. To top this off Cable WILL COST LESS per month, they are installing it for free, I do not have to pay $350 for the privilege to be able to rent an HD DVR from them, and there is no 18 month commitment.
Maybe Dish is better for you or you do not have options but for me Dish Network is nothing shy of horrible and I will never be with them again.
Some thoughts for Dish to keep from loosing more customers.
1) Offer 2 customer service numbers. The first would be a free one that would be manned buy Indians that are completely clueless and hard to understand. The second would have a $10.00 a call charge it would be manned buy Americans that spoke good clear English as their first language, they would be well versed on all of the companies products and offerings.
2) Do not do live Charlie Chats. Prerecord them and make all the CSRs watch them prior to them being aired. The idea of a CEO of a company going on live TV and making offers it CSRs know nothing about is nothing short of incredibly STUPID!
I Had watched the Charlie chats and read this group for the last year to kept up to date on what's coming down the pipe so I was really excited when I saw the Charlie Chat introducing the 622, so much so that I went and bought a HD TV with my tax refund this year. Charlie made things sound good in the Charlie Chat. $299 for the 622 including install and if your market was not going to have Satellite HD locals (that's me) you could get an OTA antenna for $49. So I thought $348 for the 622 installed and I got a bunch of HD channels including locals. This price seemed high since I would actually own nothing but I was willing to pay it. So I attempted to order this.
1st try
I call dish and speak to someone who barely understands English that has no clue what I am talking about.
2cnd try
I go buy the local place where I initially signed up for dish. I find out they are no longer a retailer but just a dish installer and they tell me I have to call Dish.
3rd try
I again call dish and speak to someone who barely understands English but I think I get what I want and place my order the total is $299 plus a $49.99 handling fee. I tried to confirm I was getting the OTA antenna but the guy was so hard to understand I was not sure but I let the order stand.
4th try
I call back just to be sure I am getting the OTA antenna that the CEO of the company said I could get.I again speak to someone who barely understands English that has no clue what I am talking about. I am told that no such thing is available and If I wanted HD local I would have to handle the Antenna install on my own. I had checked and I was looking at spending around $150 to buy an antenna and install it myself. This would have had me spending around $500 to upgrade to HD with no guarantee I would get my locals in HD. At this point I canceled the 622 order and called the cable company.
In my one call to the cable company I spoke to an American that spoke good clear English, knew the products the company offered, and was able to answer every question I threw at her. To top this off Cable WILL COST LESS per month, they are installing it for free, I do not have to pay $350 for the privilege to be able to rent an HD DVR from them, and there is no 18 month commitment.
Maybe Dish is better for you or you do not have options but for me Dish Network is nothing shy of horrible and I will never be with them again.
Some thoughts for Dish to keep from loosing more customers.
1) Offer 2 customer service numbers. The first would be a free one that would be manned buy Indians that are completely clueless and hard to understand. The second would have a $10.00 a call charge it would be manned buy Americans that spoke good clear English as their first language, they would be well versed on all of the companies products and offerings.
2) Do not do live Charlie Chats. Prerecord them and make all the CSRs watch them prior to them being aired. The idea of a CEO of a company going on live TV and making offers it CSRs know nothing about is nothing short of incredibly STUPID!
