I think this comes back to the point I had been making for quite some time: Dish is disingenuous about how the "2 TV install" for their dual tuner DVR's result in each room/person only having ONE tuner. Of course, this is cheaper for Dish, but I have come across a great many people who are in the OP's situation and believed they were getting "single mode" 2 tuner experience in each room or for each person. Furthermore, these folks said they would have paid the additional upgrade amount (a nominal fee) for such an install. However, even with the good consumer priced upgrade, Dish's cost go up and Dish loses more $$.
It is sad. Dish should really make it clear what the experience will be with "2 TV install" for the dual tuner product. With my 2 aunts, I had to explain to each what they would be getting if they only got 1 dual tuner box. One aunt was fine with the 2 TV install allowing her only 1 tuner and her roommate the other tuner. My other aunt didn't like that scenario at all, and she wanted the 2nd box so that she had her own 2 tuners and her husband his own 2 tuners--no conflicts.
Dish, just explain this to people and let them decide because what you are doing now is just pissing people off because they feel cheated with the one box for 2 TV install in Dual Mode. Do you really want angry, frustrated customers who feel Dish systems stink. I have a co-worker who got rid of Dish for just this reason, and she tells the whole office how with Dish they can only share a DVR and they were miserable with only 1 tuner in the living room and 1 tuner for the rest of the family. Good going, Dish.