Dvr Recordings lost after system update.

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Consumer

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Jan 22, 2014
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I have a Hopper with a joey in another room. The hopper does not detect my folder with my dvr recordings (no folder, nothing) Sometimes it will detect and show the folder when the dvr button is pressed once after a boot up, but after a minute or so it does not show, it vanishes! Its like the drive is having reading issues. It says 63% full but no recordings are detected even though they are there, they are not being displayed or accessible. Ive done a restore on both remote and receiver that claimed to be successful but still does not display my folders. Any suggestions would be appreciated. Thank you.

Irritated Customer.
 
Scherrman

Scherrman

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I would just give it a day and see if they come back. There was a thread on here before where someone had a similar problem and the recordings came back on their own.
 
lucky86

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Have you tried rebooting? I read elsewhere that this is a known issue and that they are wanting reports that include your receiver number as well as the % full displayed. You may want to hit up DIRT and have them submit a report for you.
 
Bobby

Bobby

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And by a reboot, try unplugging for 15 seconds and then replug, rather than the red button reboot...
 
C

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Jan 22, 2014
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Well, its gradually getting worse now. I called my dish provider at the time of occurrence, and they are sending a new box out. Yes, I've unplugged and rebooted several times, even restored off a previous backup date. Nothing seems to change. My hopper is now freezing up in live TV mode. The system lags when scrolling through guide and locks up altogether . Displaying random characters on closed captioning instead of the actual words. I just posted here to see if there was a way to get access to the drive through submenus or some directory that I am unaware of, so maybe I can hook a sata or ide ribbon to transfer the data to my new box:confused:. I have 172 recorded movies/series recorded and it chaps my :censored: that the provider says Oops my bad, here is a new box and that's it:rant:. Majority of the movies are for my kids so now I got to start from scratch again, :mad:. Well thanks for the responses and anymore to come on this issue.

P.S.
Can you give me the link to DIRT, I'm new to the forum.
 
C

Consumer

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Jan 22, 2014
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And by a reboot, try unplugging for 15 seconds and then replug, rather than the red button reboot...

5 times ranging from 15 seconds to 20 minutes. No luck.
 
T

thomasjk

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Jan 10, 2006
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You need an EHD hooked up to transfer to movies. However the way the box is performing you may not be successful. You keep saying "Dish Provider". do you mean a Dish retailer or are you bundled with a telco?
 
C

Consumer

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Jan 22, 2014
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You need an EHD hooked up to transfer to movies. However the way the box is performing you may not be successful. You keep saying "Dish Provider". do you mean a Dish retailer or are you bundled with a telco?

dish is the name of the company.
 
navychop

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You may have both a hardware and software problem. The software part might be fixed in the next few days and give you a chance to move more stuff to the EHD.


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C

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I switched to digital cable. I never had a issue like this with them. Its sad that they disregard your loss without compensation or anything just sent a new box out and we had to go three days with very limited service because of their failing device...
.
 
Scherrman

Scherrman

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Loss without compensation? This isn't like a refrigerator going down and you losing all the food you had inside it. It's not as if you own those shows that you recorded and Dish needs to reimburse you back for them.
 
C

Consumer

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Jan 22, 2014
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Loss without compensation? This isn't like a refrigerator going down and you losing all the food you had inside it. It's not as if you own those shows that you recorded and Dish needs to reimburse you back for them.

You are right, but they should offer something for your loss....and I PAY FOR ALL THE MOVIES I GOT PLUS THE INCURRING MONTHLY CHARGE. Perhaps I can sell you some spoiled milk, a car that don't run, or a hopper that doesn't work that is less than a year old. Its **** and ergo the abundance of bad reviews. Why don't you stick to the forum bs and leave the hr and customer issues to the people that are on the DISH payroll. Don't get all ****thurt because of Dish's lack of quality products and customer satisfaction results in charter getting the business.
 
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navychop

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I am sorry for your loss. But that does not justify such an attack and such language in a forum where we try to keep it family friendly.

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3HaloODST

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While I can see where the OP is coming from, it's just TV. Charter is no better than Dish and I'd gladly wait a few days for a replacement Hopper than go with Charter. They treated me like trash years ago when I had service issues so I left them for Dish and haven't looked back. While it was upsetting at the time life did go on.

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This is too funny, honestly. I like how you guys act like its no biggie, did you not read the part where I spent MONEY...you know the rectangle shaped green paper with the dead presidents on them? Not for only my service but for over half the movies that was recorded? They have a technical support division that could of looked into retrieving the data for me if I supplied the EHD, but nothing. Like the comments of disregard here, that was what was proven on the phone. Tell you what folks, hire me to be your lawn care specialist this upcoming season. I will show up half the time im supposed to, but don't switch landscaping business if your grass goes to seed, I mean its not a life changing event and your life will go on right? Please have a sense of responsibility ffs. If a company gets paid top dollar ON TIME, IN FULL, then mirror me that with service, and gratitude that I chose you for the service, not a shrug. Its called common business etiquette. Show some appreciation for your loyal paying customers. Its not just a "TV" issue. Its a MONEY ISSUE, with the wanting to see the fruits of my investment issue. Why in the heck am I explaining elementary business 101 to you guys? Oh that's right, same mentality as Dish, evading responsibility for a real problem on their part. I have heard a million reasons that did not pertain to a fix to my real problem here. I asked is there a way to get the data off the drive even if it is not being displayed in the submenus. I think I had 2 responses to it....saying EHD, which would be awesome if the hopper actually detected and made the data accessible. Btw I am watching non interrupting television (over 125 channels) despite 20 mph gust and thick cloud cover and using internet 30 Mbps Download Speeds for less money. They acted promptly and courteously and flattered to have me as a customer. :)
 
3HaloODST

3HaloODST

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If the hard drive in the Hopper died (based on the symptoms you described, very likely) then there is no way to recover the data (without utilizing an expensive data recovery service.) The hard drive is a Seagate brand drive. The quality of Dish's hardware has nothing to do with HDD failure. HDDs die all the time. HDD failure is beyond Dish's control. I guarantee you, if you have a DVR with Charter (or any other provider for that matter,) that if the hard drive (or receiver) fails they will not do much else other than replace the DVR. There is no "compensation" for lost DVR content. You are paying for access to the channels. You do not own any of the content. Do you expect providers to give you copies of all your DVR content if you so choose to terminate your service? Do you expect providers to give everyone free DVRs? Should owners of non-DVRs be "compensated" for the inability to record the channels that they pay for? Dish offered to replace the receiver. That is all they owed you.

That being said, good to hear that you are happy with Charter now.

Sent from my iPhone 4S using Forum Runner
 
C

Consumer

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Jan 22, 2014
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Midwest, USA
If the hard drive in the Hopper died (based on the symptoms you described, very likely) then there is no way to recover the data (without utilizing an expensive data recovery service.) The hard drive is a Seagate brand drive. The quality of Dish's hardware has nothing to do with HDD failure. HDDs die all the time. HDD failure is beyond Dish's control. I guarantee you, if you have a DVR with Charter (or any other provider for that matter,) that if the hard drive (or receiver) fails they will not do much else other than replace the DVR. There is no "compensation" for lost DVR content. You are paying for access to the channels. You do not own any of the content. Do you expect providers to give you copies of all your DVR content if you so choose to terminate your service? Do you expect providers to give everyone free DVRs? Should owners of non-DVRs be "compensated" for the inability to record the channels that they pay for? Dish offered to replace the receiver. That is all they owed you.

That being said, good to hear that you are happy with Charter now.

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I work with computers and I am very familiar with Seagate. I still have some Seagate drives with windows xp home on it, and still are running fine, just saying the runtime efficiency of a Seagate hard drive is way longer than a year . This hopper box is less than a year old. If I just want to rent movies ill go to Family Video, Blockbuster, or Red Box, if I purchase a movie on PPV to download to my DVR and I spent MONEY to buy the movie, I EXPECT it to remain on a drive or have the system to be able to read the drive and interpret it and display its directories accordingly, with the life expectancy of a year, HOPPER is one of DISH's latest models . Who the heck are you to know what "other companies" do? Ive had charter give me a promo cost for a year for a mess up on their part before because of mess-up.......wait for it......wait for it.....ON THEIR END! Don't go pointing fingers at Seagate because it's irrelevant what drive is in it, the DISH LOGO is on the outside of the box. I don't want to be compensated, it was a lack of a better word on my part. I just want a little more effort than a shrug. I never implied that providers give non DVR free DVRs or DVR privileges, and your level of ignorance has exceeded my level of tolerance. I obviously went to the wrong site for intelligent input on a genuine problem. No matter what I expect, the DISH's latest model remains inadequate and my inquiry turns into a questionable debate on my expectations of a multi-billion dollar corporations relationships with the people that made them that with a side of practical business lessons because the lack of information on the real problem has eluded your comprehension. Sometimes its just better to remain quite when you are unsure of what you are talking about rather than opening your mouth and creating a new issue.

This thread has went waaaaaaaaaay of topic and should be closed.
 
Enraged newb

Enraged newb

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I have worked for direct, cable and currently for dish. Trust me man hard drives on receivers sometimes go bad. And on that note I have done hundreds of hopper jobs and can you guess how many hoppers I have had go bad on me? .... Take a guess.... 1 and that was only because the voltage coming out of the wall was too high and fried it. I am sorry you lost your TV shows that I do remind you do come back on. I guarantee that no matter what provider you go to this stuff does happen, and the hws has had less problems then you realize.


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JSheridan

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I work with computers and I am very familiar with Seagate. I still have some Seagate drives with windows xp home on it, and still are running fine, just saying the runtime efficiency of a Seagate hard drive is way longer than a year . This hopper box is less than a year old. If I just want to rent movies ill go to Family Video, Blockbuster, or Red Box, if I purchase a movie on PPV to download to my DVR and I spent MONEY to buy the movie, I EXPECT it to remain on a drive or have the system to be able to read the drive and interpret it and display its directories accordingly, with the life expectancy of a year, HOPPER is one of DISH's latest models . Who the heck are you to know what "other companies" do? Ive had charter give me a promo cost for a year for a mess up on their part before because of mess-up.......wait for it......wait for it.....ON THEIR END! Don't go pointing fingers at Seagate because it's irrelevant what drive is in it, the DISH LOGO is on the outside of the box. I don't want to be compensated, it was a lack of a better word on my part. I just want a little more effort than a shrug. I never implied that providers give non DVR free DVRs or DVR privileges, and your level of ignorance has exceeded my level of tolerance. I obviously went to the wrong site for intelligent input on a genuine problem. No matter what I expect, the DISH's latest model remains inadequate and my inquiry turns into a questionable debate on my expectations of a multi-billion dollar corporations relationships with the people that made them that with a side of practical business lessons because the lack of information on the real problem has eluded your comprehension. Sometimes its just better to remain quite when you are unsure of what you are talking about rather than opening your mouth and creating a new issue.

This thread has went waaaaaaaaaay of topic and should be closed.

LOL Now that was a funny post. Talk about a superiority complex. How dare that Hopper fail on 'Consumer' and how dare Dish not hand deliver a new one immediately with an apology letter and a new TV too for his/her trouble.

Good luck with that cable customer service.
 
C

Consumer

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Jan 22, 2014
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Are not systems before being released, beta tested? Is there not a qc check on software and hardware in the manufacturing or developing division? Sometimes things go wrong I get it. Should there not be implemented procedures to protect customers recorded content. The drive was barely over half full. 66% to be exact and when the recorded content vanished it still read 66% full. I would of used a ehd if I thought I needed to back up the drive at 60% range. But like I said I had the Hooper with a joey for 10 months. I did not think it would take a crap with it being so young of a system. What made me switch and drop DISH was the oh well attitude not only from them but here as well.
 
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