There's a VERY easy way to avoid all of this (assuming that you don't REALLY like it) is to simply tell the CSR that you are moving into an apartment that has NO view of the south. Since they now know there is NO way for you to have a dish, they'll using get you off of the phone real fast. I've done this for several clients I have switched to D* & I'm usually off of the phone in well under 10 minutes - the clients appreciate not having to go through a bunch of muck just to cancel a service they no longer want or need.