EchoStar's DISH Network Earns Highest Pay TV Score in Customer Satisfaction Index


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Jan 7, 2004
EchoStar's DISH Network Earns Highest Pay TV Score in Customer Satisfaction Index
Thursday June 3, 3:00 pm ET
DISH Network Ranks Above All Cable Companies in Customer Satisfaction for Fourth Consecutive Year

ENGLEWOOD, Colo.--(BUSINESS WIRE)--June 3, 2004-- For the fourth consecutive year, EchoStar Communications Corporation and its DISH Network, a leading pay television service, ranked well above all cable companies for customer satisfaction among satellite and cable TV companies rated by the American Customer Satisfaction Index (ACSI).
DISH Network posted the highest index score among all satellite and cable TV companies included in the ACSI and tied with the other largest satellite TV provider. The score of 71 for DISH Network reflects customers' overall satisfaction with satellite TV service. Comcast, the largest cable company, scored 56 out of 100. The ACSI study surveyed consumers in 2004 about quality, overall value, customer loyalty and retention.

"The purpose of business is to create a satisfied customer," said Claes Fornell, Donald C. Cook Professor of Business at the University of Michigan and director of the ACSI. "Companies that succeed are rewarded by more repeat business from consumer markets and more capital from equity markets. In the aggregate, this is how economies grow. EchoStar does very well on the ACSI. According to its customers, it delivers the best value and the highest quality in its industry."

"Our number-one ranking in customer satisfaction for the fourth consecutive year by the ACSI demonstrates DISH Network's commitment to provide the best value in pay television for our more than 9.7 million customers nationwide," said Michael Kelly, executive vice president of Customer Service for EchoStar. "We continue to work hard to deliver more than 500 channels of all digital programming, local broadcast channels in 128 markets and in all 50 states, new technologies such as digital video recorders and high definition TV, and all at the lowest prices in the nation."

The ACSI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The index is produced by a partnership of the University of Michigan Business School's National Quality Research Center. Company scores can be found on the ACSI website at

About EchoStar Communications Corporation

EchoStar Communications Corporation (NASDAQ: DISH - News) serves more than 9.7 million satellite TV customers through its DISH Network(TM) and is a leading U.S. provider of advanced digital television services. DISH Network's services include hundreds of video and audio channels, Interactive TV, HDTV, sports and international programming, together with professional installation and 24-hour customer service. DISH Network is the leader in the sale of digital video recorders (DVRs). Visit EchoStar's DISH Network at or call 1-800-333-DISH (3474).
Should that be "...Ties for Highest"? This shows that satellite has it while cable wishes it did.

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